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Portipher Ngulube Email & Phone Number

Customer Experience Associate at NATIONAL PENSION SCHEME AUTHORITY
Location: Lusaka, Lusaka Province, Zambia 7 work roles 3 schools
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Role
Customer Experience Associate
Location
Lusaka, Lusaka Province, Zambia
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Who is Portipher Ngulube? Overview

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Portipher Ngulube is listed as Customer Experience Associate at NATIONAL PENSION SCHEME AUTHORITY, a company with 200 employees, based in Lusaka, Lusaka Province, Zambia. AeroLeads shows a matched LinkedIn profile for Portipher Ngulube.

Portipher Ngulube previously worked as Ambassador at The Top Person: An International Business, Politics, And Ngo Magazine & A Global Initiative With Hub and Researcher at Self Employed. Portipher Ngulube holds Bachelor Of Business Administration (Bba), Business Administration And Management, General from The Copperbelt University.

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NATIONAL PENSION SCHEME AUTHORITY

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About Portipher Ngulube

Portipher Ngulube is a Customer Experience Associate at NATIONAL PENSION SCHEME AUTHORITY. They possess expertise in principles of economics, basic financial accounting, mathematical analysis, principles of management, business communications and 55 more skills. They is proficient in French, Kaonde, Luvale, Lunda, Bemba, Nyanja and English. Colleagues describe them as "Recommendation for Portipher Ngulube To any it may Concern! I am writing to highly recommend Portipher Ngulube for any position that requires exceptional customer service skills, humanitarian experience, business administration expertise, and human resource knowledge. Having had the pleasure of working closely with on several projects. I can confidently attest to their outstanding qualifications, professionalism, and dedication to their work. Throughout Portipher’s tenure, he consistently demonstrated exceptional skills in customer service. Their ability to understand and fulfill customer needs while maintaining a friendly and empathetic demeanor was remarkable. He possesses strong interpersonal skills, allowing them to build and maintain positive relationships with customers, colleagues, and stakeholders. His excellent communication skills and active listening abilities enables him to resolve conflicts and address customer concerns effectively. In addition to his customer service expertise, he has made significant contributions to various humanitarian initiatives. He actively participated in in humanitarian projects showcasing his passion for making a positive impact on society. Portipher’s deep understanding of social issues and his ability to empathize with diverse populations make him an invaluable asset in any humanitarian endeavor. Furthermore, he possesses a solid background in business administration. He have consistently shown great proficiency in managing daily operations, developing and implementing strategic plans, and optimizing processes for increased efficiency. His strong analytical skills, attention to detail, and ability to adapt to dynamic environments have played a vital role in achieving organizational goals and promoting growth. Lastly, Portipher has a comprehensive understanding of human resource management. He has an approachable nature, excellent problem-solving abilities, and extensive knowledge of employment laws and regulations have consistently ensured a positive and harmonious work environment. In summary, I highly recommend Mr Portipher Ngulube for any role that encompasses customer service, humanitarian work, business administration, or human resources. Is exceptional skills, combined with their unwavering dedication and passion, make him an outstanding candidate for any organization. I am confident that he will not only meet but exceed your expectations. Please feel free to reach out to me for any further information. Sincerely, David Chanda Finance and Administration Manager " and "Portipher is a focused and passionate person who pursues what he believes in. His determination and drive would benefit any team he works with."

Listed skills include Principles Of Economics, Basic Financial Accounting, Mathematical Analysis, Principles Of Management, and 56 others.

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NATIONAL PENSION SCHEME AUTHORITY
National Pension Scheme Authority
Customer Experience Associate
lusaka, lusaka, zambia
Website
Employees
200
AeroLeads page
7 roles

Portipher Ngulube work experience

A career timeline built from the work history available for this profile.

Customer Experience Associate

Current

Lusaka, Lusaka, Zambia

  • Notable Successes Scored
  • Consistently provided customer services to ensure clients are promptly dealt with in line with the NAPSA policies and procedures, as well as in compliance with the customer service standards.
  • Issued claim forms to clients and diligently assisted clients fill the forms in a timely ‘manner and correctly to ensure the claims are processed with efficiency. Key responsibilities
  • Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency.
  • Receive and issue contribution forms to assist in the administration of member contributions and consult with the Inspectorate over contribution irregularity to ensure appropriate measures are taken to recover the.
  • Vet the claim forms received to ensure the forms are dully filled, and the information genuine to enhance the speed and integrity in the claim payment process.
May 2021 - Present

Ambassador

The Top Person: An International Business, Politics, And Ngo Magazine & A Global Initiative With Hub

Lusaka, Lusaka, Zambia

Responsible for spreading unbiased awareness about charitable initiatives in Zambia and also supporting the cause to further people, other charities, and organizations with increased visibility for free.

Researcher

Self Employed

Lusaka, Lusaka, Zambia

I am currently carrying out research on tangible strategies of poverty alleviation and child protection in Zambia. I have also developed an interest in mental health care and human rights for prisoners.

Underwriting Clerk

Ndola

  • Notable Successes Scored
  • Ensured resolution of submitted claims for all insurance claims in a time-efficient manner; Resubmitted claims when denied or edited; Ensured timely payment of claims.
  • Determined what types of insurance plans will suit clients, in accordance with their specific financial backgrounds; Explained features and advantages and disadvantages of different policies.
  • Formulated insurance plans to help meet clients’ coverage needs.
  • Played a key role in digitizing submissions – Digitized at least fifty submissions per day.
  • Underwriting and digitising new business proposals and claims; Process and scan files to add them in a digital database.
Jul 2019 - May 2021

Paying Officer - Social Cash Transfer Project

Masaiti, Samfya, Kalumbila, Mwinilunga, Zambezi, Chavuma, Kawambwa, Chembe, Milenge, Mwandi, Zambia

  • Notable Successes Scored
  • Performed a variety of administrative operations, including schedule management, report generation, accounts payable/receivable, and general reception; Played a key role in the management and accountability of cash.
  • Commended for setting a record of managing to pay at least accurately and promptly five hundred clients per daily whist being able to supervise other project staff.
  • Scheduled travel routes to ensure maximum efficiency and booked accommodation for project staff; Achieved business-development efforts while suggesting and implementing effective processes and procedures for maximum.
  • Timely prepared and organized meetings for disbursement of funds and submitted project reports timely as per principal requirements.
  • Authorized payments to beneficiaries with compliance to the policy; Made daily reconciliations of remittance without shortfalls.
Dec 2017 - Nov 2018

Labour Clerical Intern

Ministry Of Labour And Social Security

Lusaka

  • Notable Successes Scored
  • Analyzed labour issues and ensured compliance; Attended to clients and inquiries and referred to appropriate staff, as necessary.
  • Conferred with department heads to understand their products and services, and to determine required regulatory compliance.
  • Preparation and submission of weekly labour report forms; Liaison with other stakeholders including companies, NAPSA, workers compensation and courts.
  • Provided mediation and analysis in handling labour disputes; Attested short- and long-term contracts.
  • Interpreted labour laws and HR policies to balance good labour relations. Maintained a schedule of mail and documents received.
Jun 2017 - Aug 2017

Personal Assistant To National Overseer

Omega Fire Ministry - Zambia

Lusaka

Served as point of contact for all visitors to the churchOversaw all activities and the property of the churchFacilitated communication with other Omega Branches internationallyEnsured the cleanliness and organization of the church officeHandled the payments of general workersVideo recording and editing, and mixing of sounds

Oct 2012 - Apr 2013
Team & coworkers

Colleagues at NATIONAL PENSION SCHEME AUTHORITY

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3 education records

Portipher Ngulube education

Bachelor Of Business Administration (Bba), Business Administration And Management, General

The Copperbelt University

Activities and Societies: • CBU Bulletin Treasurer: 2014 to 2017 • Copperbelt University Managers and Accountants Association (CUMAA).

School Certificate And G.C.E, High School/Secondary Diplomas And Certificates

Nsansa Inter-Education Trust

Activities and Societies: JETS science fairs,School certificate division 1 and junior secondary school certificate division 1 (2004-2009)..

Primary School Certificate, Primary School

Muzi High School

Activities and Societies: JETS ClubPRIMARY EDUCATION Division 1 Grade Seven Certificate Awarded the best overall student for Grade Seven.

FAQ

Frequently asked questions about Portipher Ngulube

Quick answers generated from the profile data available on this page.

What company does Portipher Ngulube work for?

Portipher Ngulube works for NATIONAL PENSION SCHEME AUTHORITY.

What is Portipher Ngulube's role at NATIONAL PENSION SCHEME AUTHORITY?

Portipher Ngulube is listed as Customer Experience Associate at NATIONAL PENSION SCHEME AUTHORITY.

Where is Portipher Ngulube based?

Portipher Ngulube is based in Lusaka, Lusaka Province, Zambia while working with NATIONAL PENSION SCHEME AUTHORITY.

What companies has Portipher Ngulube worked for?

Portipher Ngulube has worked for National Pension Scheme Authority, The Top Person: An International Business, Politics, And Ngo Magazine & A Global Initiative With Hub, Self Employed, Madison Life Insurance Company Zambia Limited, and Zambia Postal Services Corporation.

Who are Portipher Ngulube's colleagues at NATIONAL PENSION SCHEME AUTHORITY?

Portipher Ngulube's colleagues at NATIONAL PENSION SCHEME AUTHORITY include Mwape Mbewe, Pamela Nkhoma, Richard Musakanya, Bernard Tembo, and Collins Muyenga.

How can I contact Portipher Ngulube?

You can use AeroLeads to view verified contact signals for Portipher Ngulube at NATIONAL PENSION SCHEME AUTHORITY, including work email, phone, and LinkedIn data when available.

What schools did Portipher Ngulube attend?

Portipher Ngulube holds Bachelor Of Business Administration (Bba), Business Administration And Management, General from The Copperbelt University.

What skills is Portipher Ngulube known for?

Portipher Ngulube is listed with skills including Principles Of Economics, Basic Financial Accounting, Mathematical Analysis, Principles Of Management, Business Communications, Business Environment, Intermediate Economics Theory, and Management Accounting.

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