Responsible for providing leadership, management and continuous improvement of an enterprise level program and project management office.

Led the establishment of a project management community of practice to facilitate collaboration and best-practice sharing. Developed and executed a comprehensive IT strategy. Developed and implemented processes to enable faster decision making. •Drove a performance management culture by developing individuals at all levels, encouraging cross-team and cross-function collaboration•Defined, managed and directed the needed end-to-end PM work effort, which included leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases• Assessed status of ERP system including system stability, processes, and global viability• Researched managed services value and associated processes. Realized $100K in savings by renegotiating the contract• Identified $75K telecom cost savings in data, cellular and VoiP systems

Created and implemented transformation activities for strategic initiatives. Developed and implemented process improvements aligning execution to goals, removing roadblocks, performing analysis and gathering research to facilitate faster decision-making. Ensured consistent communication and reporting to Executive Council, enabling effective decision-making.• Investigated the status of the company’s top strategic initiatives. Identified $40M in cost overruns in year one, $60M in cost overruns in year two and 80% schedule slip across 19 projects for FY 2015/16.• Led six cross-functional teams to define and enhance processes for large-scale projects.• Created and implemented a methodology to transparently report the status of strategic projects to senior executives to include project cost, schedule and deliverables.

Spearheaded the project management and cutover activities to migrate the ERP and 3rd Party systems to a new platform. Led global internal and external teams to assess impact, develop solutions and complete cutover activities in a multi go-live rollout.• Appointed to identify and resolve system gaps in the initial project plan. Discovered 45 previously unidentified systems were impacted by the project. • Established and led 45 global cross functional teams to ensure business continuity at go-live.• Formulated and executed plans to deliver timely and accurate communications to board level as well as executives, business, vendors and customers.

Planned, coordinated, and supervised all activities related to the design, development, and implementation to ERP and related systems. Mentored and trained analysts and support resources.• Led large scale enterprise wide projects, including: Intercompany Direct Shipments with free trade zone ($2.4M annual savings), Mexico Manufacturing and Distribution with Maquiladora free trade zone ($8.4M annual savings), Sales Order Management ($1.2M annual savings), Americas B2B ($2.2M annual revenue generation).• Participated on cross functional team to improve and streamline project management processes which lowered project costs, improved cycle times by 40% and ensured higher quality delivery.• Participated on a leadership team to define and implement IT change management processes ensuring adherence to best practices and meeting compliance requirements.• Mentored and oversaw 11 global system analysts and offshore Tier 1 support resources improving productivity and quality delivery.

Drove value throughout the entire project lifecycle from project inception, requirements, design, construct, testing, and deployment. Provided support to user community.• Contributed to global process improvements and implementation to support Ecommerce, B2B, Retail and Wholesale channels.• Successfully integrated two acquisitions onto Crocs ERP system, standardizing business processes and supporting future growth.

Provided leadership and supervised business analysts including defining a project, gathering requirements, designing solutions and completing implementation. Partnered with business to successfully complete requirements.• Managed a cross functional project team to provide solutions for Sales and CRM for a global JDEdwards ERP implementation.• Directed a global cross functional team to provide go-live support which resulted in moving to standard support processes in 40 days.• Worked with management team to develop and implement processes for change management, general support and defect management.• Collaborated with management team to define and implement Center of Excellence business team.

Developed and implemented processes to provide support for ERP and related systems.• Identified and established operational changes in a newly created support department resulting in improved support to the business.• Initiated and managed user groups to streamline and improve business processes.• Developed and taught warranty classes which resulted in improved productivity and accuracy.

Researched and implemented systems to support sales, finances, manufacturing and distribution. Supported daily operations and external sales force.• Successfully implemented Daly.Commerce ERP system including requirements analysis, vendor management and rollout to sales field.• Implemented and maintained web based sales order management system, increasing sales and efficiency.