As the CXO Operations Leader for the Michigan Region at Amazon, I oversee the customer experience operations for locker hubs, businesses, customers, and delivery stations and associates. I leverage data software to increase volume, reduce cost, and ensure accurate deliveries, while developing strong client relationships and removing barriers that prevent or delay package deliveries.With over 15 years of experience in the hospitality industry and as a Navy veteran, I bring a wealth of expertise and leadership skills to my role. I am also a Director for Amazon PwD, a network that supports and empowers people with disabilities at Amazon. My mission is to drive customer satisfaction, operational excellence, and inclusion at Amazon.