Deliver insightful leadership for overseeing enterprise content management for insurance client. Build account satisfaction through formulation, development, implementation, and delivery of technical and business solutions as speci ed in the contract or Statement of Work (SOW). Scope includes IBM Content Manager, DB2, WebSphere Application Server, MQ, IBM Spectrum Scale, VMWare (ESXi, vCenter, NSX), Network (F5, FortiGate), IBM CloudPlayed a vital role in re-platforming and transitioning… Show more Deliver insightful leadership for overseeing enterprise content management for insurance client. Build account satisfaction through formulation, development, implementation, and delivery of technical and business solutions as speci ed in the contract or Statement of Work (SOW). Scope includes IBM Content Manager, DB2, WebSphere Application Server, MQ, IBM Spectrum Scale, VMWare (ESXi, vCenter, NSX), Network (F5, FortiGate), IBM CloudPlayed a vital role in re-platforming and transitioning the On-Prem workload to IBM cloud.Refreshed VMWare stack from NSX-V to TImplemented AIOps, Agile Delivery Show less

Oversaw end-to-end delivery of mainframe services to insurance client representing $133M component of the $390M contract.Aligned IT costs with consumption and eliminated fixed cost assets to support the client's 2020 roadmap and IT strategy, while transforming IT function by leveraging variably priced services.Contributed to the successful migration of ~340 applications (running on 8 mainframes across four business units) from on-prem to IBM z/cloud.Established IT service… Show more Oversaw end-to-end delivery of mainframe services to insurance client representing $133M component of the $390M contract.Aligned IT costs with consumption and eliminated fixed cost assets to support the client's 2020 roadmap and IT strategy, while transforming IT function by leveraging variably priced services.Contributed to the successful migration of ~340 applications (running on 8 mainframes across four business units) from on-prem to IBM z/cloud.Established IT service management/compliance processes, governance procedures, and reporting structure, while ensuring strict adherence to HIPAA regulations.Led the customer’s divestiture initiative (infrastructure setup, migration, knowledge transfer) where they sold the majority stake in legacy business unit. Show less

Managed delivery of enterprise applications (Middleware, Enterprise Content Management, Web Hosting) and SAN storage services for insurance client.Provided a consumable service in line with the customer's service tiers based on availability and business continuity requirements by establishing Apache-as-a-Service o ering on IBM private cloud.Migrated the workload to IBM private cloud that reduced the footprint of physical middleware and web hosting servers.Reduced Oracle license… Show more Managed delivery of enterprise applications (Middleware, Enterprise Content Management, Web Hosting) and SAN storage services for insurance client.Provided a consumable service in line with the customer's service tiers based on availability and business continuity requirements by establishing Apache-as-a-Service o ering on IBM private cloud.Migrated the workload to IBM private cloud that reduced the footprint of physical middleware and web hosting servers.Reduced Oracle license footprint for WebLogic by migrating to Red Hat JBoss.Supported multiple divestiture initiatives aimed at lowering operating debts and increasing organizational e ciency. Show less

Managed distributed (Unix, Intel) and mainframe services delivery for a US credit reporting agency. Led project teams, recti ed service reliability issues. Managed budgets to ensure proper allocation and utilization of resources. Consistently tracked KPIs to monitor overall progress

Managed IT Service Desk to facilitate pharmaceutical client with incident resolution and service request management.Improved fi rst call resolution rate of the service desk from 30% to 75% that ultimately reduced the cost associated with Level-2 and Deskside support.

Managed a team of Customer & Tech Support associates for Dell email and chat support

Voice support for Dell