Directed Quality and Technical Support teams towards outstanding delivery and customer support experience across a portfolio of over 80 software products.Key Achievements:* Was instrumental in driving and delivering content quality from teams trained primarily in process quality* Performed deep-dives and provided executive recommendations to improve quality of delivery for specific product lines* Created process to automate incremental product certifications of technical support personnel* Managed teams remotely with members located across Europe, USA and Asia

Strategized business objectives, architected products/services, and operationalized processes towards identified goals for key business units.Key Achievements:* Interactive.com: Rearchitected enterprise CRM functionalities of EchoMail platform to suit the requirements of small and medium businesses; also played key roles in business strategy and infrastructure design. * C.L.E.A.N./R.A.W. Certifications Portal: Designed and managed development of a comprehensive workflow-based portal for certification of compliance by packaged food manufacturers to industry standards. Implemented key processes to achieve business goals, while creating a successful revenue model comprising repeatable processes. * Systems Health: Created functional requirements and led development, implementation and distribution strategies for this online educational portal.* CytoSolve, Inc.: Was instrumental in defining product positioning, implementing a marketing architecture and release management for CytoSolve, a breakthrough in silico modeling platform to dramatically accelerate scientific research and drug discovery.

Managed the conception, research, design, development, and release of new software products and services; instituted policies, provided direction and managed performance of functional managers in Software Development, Infrastructure, Customer Management teams towards their delivery of key result areas.Key Achievements:* Managed development and marketing of many successful business portals* Devised a new technology architecture and infrastructure design to migrate the EchoMail enterprise solution to lower data center footprint and operational costs* Streamlined KRA’s and delivery metrics of departments for effective tracking of goals and achievements* Recruited and groomed personnel to undertake and successfully execute various managerial responsibilitiesSoftware products and services portfolio included:* Interactive.com™, enterprise class email management features packaged and delivered for small/medium businesses* Your Body Your System®, a tool to balance body’s system states* Tamilnadu.com, a gateway highlighting cultural richness of the state* LogoCat, an online Design agency* Arts-Online, a forum for artisans to market directly to end customers* MyPhotographyImages, a virtual showroom for photographers to showcase and market their images* Students’ Portal, an interaction platform for students and employers * Local Revolution – a community network aimed at rewarding greater community interaction

Managed a team of 30 engineers across Cambridge, USA and Chennai, India. Was the direct point of contact for clients in designing and integrating applications. Established core processes for software development and production support in company. Worked closely with the infrastructure team to ensure deployment of applications is optimized for cost and performance.Key Achievements:* Established core systems for software management like source code control, requirements tracking, bug tracking and production support metrics and processes* Was instrumental in designing and adapting a multi-server, multi-tenancy application architecture * Designed solutions for various client requirements acting as the direct technical point of contact* Architected the Web Service API for EchoMail applications* Was the critical point of contact for clients in vulnerability and security assessment audits* Conducted various performance analyses and presented metrics and findings to clients like American Express and Hilton Hotels* Conducted successful risk assessments of EchoMail 8.0 architecture with an audit team of technical reviewers from American Express and IBM* Was Instrumental in deployment and management of applications for the US Senate* Interacted with VP levels of management in Fortune 500 companies at various stages for requirements specification, contractual criteria, application architecture and performance and process enhancements. Clients included: Allstate Insurance, American Express, AT&T, Calvin Klein, CitiGroup, Hilton Hotels, IBM, JCPenney, John Hancock, Kmart Corporation, Los Angeles Times, National Public Radio, New York Daily News, QVC Corporation, The US Senate, Unilever, and others.

Starting with C and C++ programming, took on a significantly new technology platform in Lotus Domino and was able to quickly master the programming and administrative aspects of its various processes/protocols. Had extended stints at the offices of EchoMail, Inc. in Cambridge, USA.Key Achievements:* Designed and developed a single player video game * Independently created 8-bit processing capability for a French encyclopedia application * Mastered Lotus Domino technology learning rapidly on-the-job* Designed and built an automatic sales lead generation software