Jennifer Post Email & Phone Number

New York, Ny, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

For two years I served as Director of new business implementation for our CLM product, inclusive of project management and integration configuration functions. I also oversaw our Technical Support team, hiring a leader under me to continue to scale our team, supporting all customers, globally.

Boston, Massachusetts, Us

Responsibilities included overseeing the LinkSquares Customer Operations (including Technical Support, Implementation, and Integrations teams) with a focus on scaling and process efficiency.

Providence, Rhode Island, Us

Managed Implementation Consultants and Specialists across SMB, Mid-Market, & Enterprise segments. Special focus on ICs in MMKT+ENT.Dec. 2020: Upserve was acquired by Lightspeed HQ. Despite Lightspeed's global retail, golf, and e-commerce presence, my vertical remained in Hospitality, North America.

Providence, Rhode Island, Us

As Team Lead, it was my primary role to work with our Implementation Coordinators to help coach, grow, and improve processes for our most junior team members. Managed this team of 7. With this came an increased focus on customer journey, product knowledge, and legwork to grow the role into a supporting position for Upserve's Project Managers and Specialists. Without the Coordinator role, we do not set customers live - they are the doers that make our product work inside of the restaurant. Little things make big things happen! Attention to detail is critical.

Providence, Rhode Island, Us

October 2018 - June 2019: -Coordinating with white-glove and enterprise restaurant groups (6+ locations)-Collaborating with management and senior level team members to stand up an enterprise implementation structure-Onsite visits, extensive project plans, custom go-live strategies to fit large rolloutsJune '17 - September 18:-Responsible for all scheduling, coordination, and project management related to full platform implementations of Upserve Point of Sale-Act as the primary point of contact for customers during their implementation-Work with specialists in-house to ensure the project stays on track and the restaurateur is properly trained

Providence, Rhode Island, Us

Upserve is redefining restaurant operations. Our product is the smart management assistant that puts everything restaurateurs need to know in one place, providing real-time guidance that empowers local restaurants to unlock their full potential. Upserve takes care of managing your operations, finances, and sales, so you can focus on elevating the guest experience.Running a restaurant should be easier. Knowing everything about your guests should be easier. And it is easier - with Upserve.Founded in 2009, Upserve is based in Providence, RI and is backed by First Round Capital, Shasta Ventures, Index Ventures, Pritzker Group and Greylock Partners, among others.

Providence, Rhode Island, Us

Inbound SDR, July '16 -June '17-Use a consultative sales approach to generate opportunities from marketing sourced leads-Build and nurture relationships through inbound demo requests, content marketing downloads, trade show and webinar attendees and blog subscribers-Engage with customers and prospects via inbound/outbound phone outreach, Live Chat, email and Salesforce.com-Train and mentor new hires on Sales Development Team-Serve as Team Lead in manager absence (i.e. lead daily team scrum, daily functions etc)Outbound SDR, July '15 - July '16-Clearly convey the value of Upserve to potential customers in the restaurant and hospitality industry-Make 100 prospecting calls/day to generate new pipeline for direct sales-Set and hold high-quality demo appointments for Account Executives to close-Build relationships with clients by understanding business needs and goals-Track and manage prospects using Salesforce.com By the numbers: Meetings set: 988Meetings held: 775Lifetime hold: 78%Til departure in 2021: -Highest meeting booked to closed-won rate by an SDR to AE handoff (37%)

Seattle, Wa, Us

Koru is a selective and immersive business training program where I was trained in both hard and soft business skills. All of the training is designed around the "Koru7" which focuses on grit, rigor, polish, impact, curiosity, teamwork, and ownership.In my time here, we partnered with Swipely (now Upserve), a Providence based technology company focused on using data to help restaurants make smarter decisions. At Swipely we worked as consultants to a real problem that they were facing and presented our research and prototype for a new marketing strategy to the company's executives.

Milford, Connecticut, Us

At Total Mortgage Services I started as an intern, learning the basics of the mortgage industry, and completing office tasks such as filing, sorting, scanning, organizing documents, and doing odd jobs for other employees. Each season that I came back, I was tasked with more responsibility. Summer 2013- I became the Wholesale administrator where I was responsible with keeping track of broker licenses, approving/denying broker requests, verifying employment for borrowers, composing/editing transfer letters, mailing/packaging, and compiling daily Excel reports for Account Executives and Managers. Summer 2014- I was a scheduler in the closing department where I continued with employment verification, but also was tasked with speaking to attorneys to schedule closings, communicating with the closers, managers, and closing agents to settle the closings, and being the go-between between TMS and the outside brokers. This entailed both wholesale and retail closings.

Bachelor Of Arts (B.A.), Organizational Communication, General

Education record