• Improved sales processes and key business operations.• Maintained customer relations through planned visits.• Provided sales and technical support to clients within various sectors byfulfilling customer requirements and offering product demos.• Conducted company review meetings by analysing sales reports, strategizingmarketing initiatives, assessing risks and opportunities, and evaluatingcustomer satisfaction surveys.• Reviewed department KPI’s and offered support to Product Managers• Developed and maintained the company’s ecommerce website to enhancecustomer experience and evaluate data-driven clientele behaviour.• Part of the compliance team that manages the organisation’s qualitymanagement system and adherence to regulatory requirements.• Overseed marketing team aimed at improving sales targets.• Determined customer behaviour and patterns to predict future trends.• Overseed customer satisfaction evaluation campaigns aimed at improving thequality of products and services offered by the organisation.• Monitored competitor patterns and activities to ensure market share ismaintained and increased.

Ensuring operational efficiency and continuous improvement

Managing and integrating company database to make data driven decisions.Mapping and standardizing business processes by implementing and maintaining the Quality Management System.Implementing control measures on operations to mitigate identified risks.Responsible for change management within the organization.Identifying and implementing IT solutions such as an ecommerce systemwhich in a previous year increased pharmaceutical client sales by 18%.Managing and implementing six sigma projects, one of which reduced product returns and lowered systemic non-conformances.Improving standard operating procedures and facilitating change control of new SOP’s.Facilitating training regarding new operating procedures.

Consulting freelance work

Responsibilities Include:* Conducting field measurements using specialist equipment, and downloading data onto computers. * Analyzing data from field measurements as well as information provided by client sites. * Quantifying resource consumption or pollution impacts* Identifying areas of opportunity and quantifying potential benefits from various approaches involving technology, work practices, process optimisation or changes in process inputs* Determining the costs of individual solutions* Assisting with the implementation of solutions * Writing of reports and the development of training materials* Developing presentations to highlight results* Contributing to the development of innovative approaches to resource efficiency and cost reduction* Assisting with general business development, which includes the writing of proposals

Responsibilities Include:* Conduct an assessment at an Aluminium foundry to identify and quantify potential resource saving opportunities* Understand processes employed at the foundry * Identify energy intensive machinery, and determine their efficiencies* Develop ways to optimise each process * Compile a close-out report

mechanical engineering