Donovan Potter Email and Phone Number

Working on a project team to seamlessly integrate new companies ERP system(s) with our own in the Healthcare industry that come to Jabil via M&A. Working specifically on IMWM and SD modules.

Outpaced the projected timeline for training and was promoted to level 2 Specialist within my first year with the company. This expanded my scope of ESS1 by having project work, mentorship, and maintaining additional customer relationships. Instead of being selected for moving to ESS3; I was selected to be fast tracked into Manager in training for my group.Responsibilities:• Includes all responsibilities as a level 1• Train and develop new talent acquired into our group; This… Show more Outpaced the projected timeline for training and was promoted to level 2 Specialist within my first year with the company. This expanded my scope of ESS1 by having project work, mentorship, and maintaining additional customer relationships. Instead of being selected for moving to ESS3; I was selected to be fast tracked into Manager in training for my group.Responsibilities:• Includes all responsibilities as a level 1• Train and develop new talent acquired into our group; This includes training plans and evaluations• Expert knowledge in SD/IMWM Modules; Expanded Knowledge in QM/PP/PU Modules• Maintain and nurture new relationships between our unit and new businesses acquired• Managerial duties while management is out Show less

To complete Graduate School, I worked with the Cyber Security team. I learned the daily duties of the Security Analyst I position and performed them on my own. This workload included my other duties of an ESS II.Responsibilities:• Perform daily monitoring and reporting of security events; as well as perform health checks of security tools• Analyze and diagnose potential threats submitted via our ticketing system• Escalate potential threats into cases that require in-depth… Show more To complete Graduate School, I worked with the Cyber Security team. I learned the daily duties of the Security Analyst I position and performed them on my own. This workload included my other duties of an ESS II.Responsibilities:• Perform daily monitoring and reporting of security events; as well as perform health checks of security tools• Analyze and diagnose potential threats submitted via our ticketing system• Escalate potential threats into cases that require in-depth investigations• Perform threat hunting activities Show less

Provide functional guidance to our local warehouse support teams in planning, scoping, implementing and configuring business driven IT plans.Responsibilities:• Troubleshoot and maintain workflows inside of the SD and IMWM module of SAP• Maintain and develop documentation for responsible area• Develop innovative solutions to bridge the gap between business and IT• Contiguous improvement to Jabil standard workflows inside of ServiceNow, SAP and the business• Manage high… Show more Provide functional guidance to our local warehouse support teams in planning, scoping, implementing and configuring business driven IT plans.Responsibilities:• Troubleshoot and maintain workflows inside of the SD and IMWM module of SAP• Maintain and develop documentation for responsible area• Develop innovative solutions to bridge the gap between business and IT• Contiguous improvement to Jabil standard workflows inside of ServiceNow, SAP and the business• Manage high priority ticket resolutions from start to finish Show less

SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance. Founded in 2003 by a seasoned executive… Show more SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance. Founded in 2003 by a seasoned executive management team from software firms including IBM, Citrix, Intuit, Quark and Compuware, SunView brought together many years of hands-on experience developing enterprise software. Show less

Project Ghost Crop is a small business that provides IT needs to local companies in Southwest Florida. I served as an intern to assist with acquiring new clients, creating networks, designing marketing tools, and implementing security camera networks for local businesses. Selected Accomplishments: • Created and developed manual for a new POS system increasing in new products sales by 20%.• Designed new menu and marketing technique by using TVs for a local restaurant which… Show more Project Ghost Crop is a small business that provides IT needs to local companies in Southwest Florida. I served as an intern to assist with acquiring new clients, creating networks, designing marketing tools, and implementing security camera networks for local businesses. Selected Accomplishments: • Created and developed manual for a new POS system increasing in new products sales by 20%.• Designed new menu and marketing technique by using TVs for a local restaurant which increased in guest visits and returns by 10%. Show less

Scope of responsibilities included server installation and maintenance, marketing for new products, and client interaction through help desk for this email security company.Selected Accomplishments:• Launched a marketing campaign for a new product, Protected Trust, that included using SEO and Google AdWords to reach out to new clients resulting in a 20% increase in membership• Upgraded clients work stations and mobile devices during an on-site maintenance that achieved an increase… Show more Scope of responsibilities included server installation and maintenance, marketing for new products, and client interaction through help desk for this email security company.Selected Accomplishments:• Launched a marketing campaign for a new product, Protected Trust, that included using SEO and Google AdWords to reach out to new clients resulting in a 20% increase in membership• Upgraded clients work stations and mobile devices during an on-site maintenance that achieved an increase customer satisfaction rating of 15% Show less

Managed an intern team of 5 members that worked on website development, marketing solutions, website development, maintenance needs, and community projects. Those community projects included an IT week for the local summer camp and teaching economically disadvantage about computers and new technologies.Selected Accomplishments:• Saved the City of Winter Haven $75,000 annually by implementing Bomgar Software• Developed and created a website for the city’s airport achieving 26% in new… Show more Managed an intern team of 5 members that worked on website development, marketing solutions, website development, maintenance needs, and community projects. Those community projects included an IT week for the local summer camp and teaching economically disadvantage about computers and new technologies.Selected Accomplishments:• Saved the City of Winter Haven $75,000 annually by implementing Bomgar Software• Developed and created a website for the city’s airport achieving 26% in new customers Show less