Joanna Potts (Grillo) Email & Phone Number

Trenton, Nj, Us

Lawrenceville, New Jersey, United States

Serve as head technology trainer for the MCLS IT department. In this role I provide and/or coordinate staff training as well as offer 20+ in-person classes a month geared towards adult learners. These classes focus on basic digital literacy skills and align with the Northstar Digital Literacy curriculum standards.

Lawrenceville, New Jersey

• Effectively and confidently lead technology instruction classes for adult patrons in-person and virtually• Troubleshoots and provides technical support as needed• Redesigned existing, and created new, marketing materials• Develop new technology lessons aligned with Northstar Digital Learning standards• Foster a supportive learning environment• Works collaboratively with other library departments on programing

Lawrenceville, Nj

• Development, plan, and manage membership initiatives, including membership applications process, member retention efforts, marketing and recruitment efforts• Manage multiple social media platforms• Member based committee management• Serve as the primary contact for general membership and website inquiries and handle all responses• Maintain membership AMS database• Track and report on membership activity• Revised group membership program payment, processing, and tracking processes• Oversaw implementation of various software resources for both staff and members• Implemented mentorship program from platform selection, to beta-testing, and activation

Lawrenceville, Nj

• Work together with a dynamic team to oversee and manage all aspects of educational symposia programs from initial booking and content coordination to final presentation• Responsible for the execution of promotional emails and communications, submission of program advertisements, and exhibitor and sponsor bookings• Serve as the invited speaker liaison, as well as coordinator for all administrative meeting responsibilities• Research and scout for domestic and international social event venues, as well as hotels for speakers and attendees• Independently develop and improve existing processes for speaker communication and travel through process mapping

Greater New York City Area

• Acted as the primary contact for all logistic regarding pre- and day-of event matters• Coordinated speaker travel reservations and reimbursement, and planned external events with outside clients • Gathered faculty speaker information for programs and marketing materials• Communicated with speakers and external clients before and after all accountable programs • Served as main logistical point of contact for faculty• Provided superior customer service to faculty, exhibitors, and all attendees

New York, Ny

• Supported the logistics and execution of events• Generated email blasts relevant to meetings as well as name badges and registration packets• Administered registration activities, including event setup and registration revenue reconciliation • Monitored and responded to event specific email boxes, including general requests for information on conferences and other meetings• Coordinated volunteer schedules and stipends• Assisted in building and maintaining coordinator working documents• Tasked with the creation of company training material, including standard operating procedures and “How-To” guides for new hires

Greater New York City Area

• Worked closely with a diverse team on two annual multiday national conferences• Updated website, e-newsletter, and social media sites to keep attendees informed on event proceedings• Interacted regularly with outside individuals, organizations, and vendors to coordinate meeting logistics• Achieved dramatic increase of over 15% in Facebook user activity• Researched/formed new marketing plan for Webinar series with team of interns • Maintained and organized speaker information database

Princeton, Nj

• Designed forms and posters• Edited designs for continuity and researched image

Rider University

• Maintained social media profiles for Campus Life office• Managed events budget and coordinate over 30 campus activities• Spoke to large groups as well as answer questions tactfully

Lawrenceville, Nj

• Assisted in planning large scale open house events• Organized reservations, menus, guest lists and onsite logistics for counselor brunches and information session• Managed office work, update Twitter account and blog for transfer students

College Of Staten Island

• Facilitated field trips to popular NYC attractions for foreign students• Managed junior leaders and students• Worked with host hotel to set menus and evening entertainment

Master Of Library & Information Science - Mlis, School Librarian/School Library Media Specialist

School library concentration

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Lambda Pi Eta

French Fashion Analysis

Summer study abroad program focusing on all aspects of French Fashion. As students we were able to visit the Christian Lacroix couture.

Visual Merchandising