Stephen Potts Email & Phone Number

Niagara, Mississauga, Oakville Burlington & Hamilton

Hamilton, Ontario. Canada

• Worked directly with the Senior Product Manager • Responsible for managing day to day implementation of key features of the DMX Service Module. • Planned Product features, documented Business Development Reports • Working with Technical/Business Analysts and Developers to ensure planned features were understood and implemented.• Utilized Agile methodology

Warren, Mi. Usa

• Assessed business processes to determine behavior modification that was required• Put planning into effect to mitigate resistance, train and escalate problem areas to senior management as needed• Provided detailed reports that included: Change Story, Stakeholder Assessment, Detailed Impact Analysis, Process revisions, and Implementation Plan • Conducted stakeholder meetings and town halls• Assessed stakeholders and determined next steps• Assisted FORD of Canada Dealers to establish a Quick Lane Facility within their existing franchise to maximize the benefits of the program for their customers• Business Planning and Business Analysis• Coaching staff in sales, customer handling, telephone skills, product knowledge, etc.

Responsible for the overall operations of the Canadian business, including on-going direct relationship exposure with manufacturers Responsible for sales, service & support, providing a wide variety of customer relationship solutions.• Work with Area Managers/District Sales Managers to provide training and effective sales techniques for increased sales• Work with IT team in USA and manufacturer to ensure data extraction model quality control• Implemented change processes in the approach to data extraction• Provide training to the manufacturer’s sales staff• Perform on-going evaluations of product effectiveness, provide in-depth reports and meet with OEM’s as required to provide evaluation and next step planning.• Plan presentations and assist with development of presentation content for National Automobile Dealer Association tradeshow• Provide and facilitate sales training required by automobile manufacturers, to ensure their representatives implement Newgen aftermarket program effectively.SPECIFIC ACCOMPLISHMENTS• Assessed the organization, identified the gaps and additional personnel required, hired sale staff and trained, provided hands on tools, and worked with them one on one until competent • Improved sales, offsetting previous cancellations while winning back key accounts. Increasing overall account penetration to 36% with sales increases more than 12% over previous year• Streamlined territories for effective penetration of customer base while upgrading existing solutions to maximize sales staff and sales targets.

Responsible for day to day dealership operations, with overall responsibility of 112 employees • Conducted an overall assessment of the dealership operation, which resulted in a reduction of several positions (21 person count), amalgamation of roles, improving efficiency • Developed departmental sales forecasts of $167M and budgets of $32M for overall return on investment of dealership operations. • Developed and implemented Human Resources Department with responsibilities for all processes relating to personnel including Safety, WHMIS and Harassment training.• Established, developed and implemented in-house intranet system budgeted at $86K to maintain security and control of internal computer systems.• Developed, implemented and delivered training on a Customer Relationship Management program across all departments.

• Built the Professional Services Department, hiring consultants to guide transitions in dealerships, configuring and enhancing the Reynolds software • Successfully negotiated five year contracts with both Toyota Canada Inc. and BMW, making Reynolds and Reynolds their vender of choice for all dealers. • Developed and implemented a dealership specific training programs • 2002 reached 205% of sales target (United States overall 102%).• 2002 reached 104% of productivity target (United States overall 96%).• Collaborated and coached Sales partners, Technical Assistance Center, Distance Learning Group, System Installation Teams, Hardware Managers, Marketing and Service Readiness on existing and new software.• Developed detailed proposals considering: customers’ business plans, resources required, expenses, timelines, reports and charts, change of scope forms and training requirements. • Developed a benchmarking program PerformanceMark™ that was accepted by head office as a much-needed addition to their customer value added programs.• Selected and led a team to spearhead and implement PerformanceMark™ across North America. Additional system sales attributed to this program as well as on-going revenue generated more than $16M nationally.• Led the Professional Services Group in the development and introduction of six new software programs to North American market • Consistently delivered leading-edge solutions while maintaining the highest customer satisfaction in the industry of 74% with closest competitor at 69%.• Assumed responsibility for the Canadian training division in 1999, and increased sales revenue more than $280,000 during the first year of operation

Richmond Hill, Ontario. Canada

Responsible for managing the overall New and Pre-owned Sales departments. Perform vehicle appraisals, hire and train sales force, work sales floor desking deals, appraise trades, ensure flow of units into the Service for inspections and repairs. Purchase vehicles at auction. Work with wholesalers to move unwanted or unsold stock. Responsible for P&L of the Sales Department.

Yes, Automotive Technology

Specialized in automotive technology for all aspects of vehicle and heavy truck repairs.

4Yrst&T, Automotive Technician, 12

4 year Science and Technology Diploma with a specialty in Automotive Technician.