As COO, I am responsible for managing all company operations, from production to distribution and sales. I am also responsible for ensuring that products or services are produced and delivered efficiently, effectively and with quality.Main functions include, but are not limited to:Plan and implement operations strategiesManage resourcesSupervise operationsContinuously improve the performance of the company's operations.

MEST is a 12-month graduate-level training to aspiring entrepreneurs across the African continent.The program provides training in business, communications and software development, includes extensive hands-on project work, culminating in a final pitch and the chance to receive seed investment and grow businesses.

As the founder and CEO of the company, I was responsible for developing the business model, sourcing products, building the website, and overseeing all aspects of operations, including my team.Manage clients’ IT infrastructures and provide user support. Troubleshoot and seek technical assistance or escalate issues to the proper external suppliers or vendors and follow-up, e.g. printing services.Assist with the review, development, and maintenance of security policies. Provide… Show more As the founder and CEO of the company, I was responsible for developing the business model, sourcing products, building the website, and overseeing all aspects of operations, including my team.Manage clients’ IT infrastructures and provide user support. Troubleshoot and seek technical assistance or escalate issues to the proper external suppliers or vendors and follow-up, e.g. printing services.Assist with the review, development, and maintenance of security policies. Provide enterprise-wide, risk-based security and continuity capabilities to meet changing internal and external threat landscapes. This includes responsibility for identifying and protecting sensitive information, detecting, and responding to cyber threats, and maintaining compliance with regulatory requirements and industry standards. Provide security training and awareness delivery. Show less

Network Administrator and Helpdesk (Outsourced): provide support for up to 250 users at ServiTrade, a FLUOR® Company, and 180 users at CIM – Companhia Industrial da Matola, a Premier Group Company – Premier FMCGAct as the first point of contact for users to provide IT support at levels 1 to 4, being responsible for diagnosing and troubleshooting hardware, software, security, and network issues, and for advice on the use of systems.- Manage the entire infrastructure, including… Show more Network Administrator and Helpdesk (Outsourced): provide support for up to 250 users at ServiTrade, a FLUOR® Company, and 180 users at CIM – Companhia Industrial da Matola, a Premier Group Company – Premier FMCGAct as the first point of contact for users to provide IT support at levels 1 to 4, being responsible for diagnosing and troubleshooting hardware, software, security, and network issues, and for advice on the use of systems.- Manage the entire infrastructure, including Domain Controllers, File server, print server, Active Directory (AD), E-mail services (Microsoft Exchange, mail-Kerio Connect), backups, and server room control unit, (e.g., UPS, temperature, server room access, etc.).- Ensure communication system interoperability among others, around four (4) existing branches (Nacala, Tete, Pemba, and Beira) for ServiTrade and two (2) for CIM (Matola and Beira).- Provide technical proactive support for local or remote users and monitor servers, Storage, Logs, Backups, switches, firewalls, and LAN/ WAN Links.- Be responsible for IT Security Procedures, including SOPs (Standard Operating Procedures). Show less