Lallemand is a global company that specializes in the development, production, and marketing of yeasts, bacteria, and their derivatives. In the Fredericia site we mainly pack dry yeast for worldwide demands.♦ Planning packing after orders and forecast♦ Planning purchase orders♦ Communication and co-ordination with the different business units within Lallemand

dao delivers newspapers and parcels 365 days a year for home delivery or a parcel shop.I worked in a business development team who refered directly to the CEO. ♦ Optimizing workflows♦ Marketing♦ Different projects including roll-out of new logo and look on all platforms and on locations/vehicles♦ Process descriptions

L´EASY is selling and renting appliances, TVs, PCs, cell phones etc. Responsible for 2 teamleaders and 20 employees in the collections department.♦ Operation and management of the collections department♦ Optimizing procedures and work flow♦ Hiring, coaching and 1:1 with employees♦ Managing and participating in daily tasks and goals

Despec is the leading Nordic distributor of IT-supplies, printer and office articles with offices in Denmark, Sweden, Norway, Finland and Iceland.♦ Responsible for the 5 Nordic websites to be up-to-date and keeping layout guidelines♦ Optimizing online sales and order flow♦ Managing Targit business intelligence, incl development of reports♦ Project responsible for 2 consultants in regards to websites and Targit (BI)♦ IT support helpdesk♦ Ad hoc asignments for CEOResults:▶ Implementing budget figures in Business Intelligence▶ Creation and optimization of online profiles▶ Google analytics statistics

Involved in the tasks around managing and supporting the sales department with the goals set, indirectly managing 14 employees. The sales department had both customer service, backoffice, inside sales, marketing and key account management.♦ Analysing sales numbers and campaigns♦ Training and coaching of employees♦ Planning newsletter and marketing material♦ Development of sales reports♦ Superuser of our business intelligence system Targit, Excel, Dynamics AX.Results:▶ Startup of intern sales▶ Startup of automated customer reports▶ Creation of BI reports

Managing team of 7 handling incoming calls, taking orders, returns and complaints♦ Hiring, training, coaching of sales department. One on ones with employees♦ Optimizing work processes and knowledge sharing♦ Monitor productivity as to in- and outgoing calls and emails♦ Part of management group and reporting directly to CEOResults:▶ Restructured the department and optimized procedures▶ Increased motivation and employee satisfaction▶ Better communication between departments▶ In 2007 Despec implemented a new IT-system and went from AS400 to Microsoft Dynamic AX which was a chaotic time where I managed to guide the team through in one piece

After more than a year of travelling and learning a lot about Asia, I came back to Denmark. Blockbuster was a movie and game store where I managed 10 young parttime employees.♦ Hiring and training of staff♦ Optimizing active sales♦ Stock control and purchase♦ Maintaining weekly company guidelines and the Blockbuster concept in general.Results:▶ Increasing sales and customer experience in just a few months in a otherwise decreasing market

ACN Telecom is the largest direct selling telecommunication provider in the world.Leadership and development of more than 80+ employees in international callcenter. The different teams handled incoming and out bound calls and email requests.♦ Management of Danish, Dutch and Norwegian teams directly♦ Monitor calls and employee performance♦ Training, coaching and maintaining guidelines♦ Analyzing reports over productivity, call rates etc♦ Development of statisticsResults:▶ Optimized different overviews and stastistics▶ Optimized proceses and procedures▶ Most efficient teams in regards to KPI´s

HPs international callcenter in Amsterdam with more than 200 employees.♦ IT support by phone and email to customers, who experienced technical problems with their HP printer or network card. Results:▶ Incoming calls from HP´s priority customers, which demanded more skills and expertice.▶ Participated in training of new colleagues about the products and procedures.

Management for a team of 5 in Fare Production who updated routes, prices and terms from the airlines in Kilroys booking system.♦ Hiring, training and coaching employees♦ Contact with the different offices ♦ Co-operation with product managers♦ Participating in daily routines like implementing airline fares and rulesResults:▶ Implemented new structure▶ Optimized work processes▶ More cost efficiency

Time limited campaign to get more customers to Metro