Pouyan Ameri Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

• Troubleshoot, analyze, and resolve causes of server performance problems through log analysis and performance monitoring • Research, resolve, and respond to customer service requests in accordance with established standards, policies, procedures and SLAs • Document solutions and provide guidance and mentoring to junior staff. • Apache and IIS Web Server Administration • SQL Server Database Administration • Nginx Load Balancer Administration • Windows & Linux Administration

Concord, Ontario, Ca

• Worked extensively within the corporate Active Directory and Group policy environment, performing resource provisioning, user management and troubleshooting for 600+ onsite and remote users • Lead Administrator for system level performance optimization and system monitoring and Setup VPN connection for users in New Jersey and Los Angles offices. • Performed security patches, updates and data backup for servers, workstations, and devices • Installed Configured and deployed UniFi, Cisco, Meraki routing, switching and wireless networking.• Using RMM tools (ConnectWise, Atera, TeamViewer) to provide resolution and diagnosis of faults to support workstation, Laptops and Tablets remotely• Setup and configured virtual desktops using VMware and MS Hyper-V

Männedorf, Ch

•Developed authentic relationships with the consumer by assessing their needs and making personalized product recommendation to create a luxury experience•Worked with management to propose and implement proactive customer service solutions •Promoted the features and benefits of the Swarovski Crystal Society membership to all consumers and met established monthly membership sales goals• Utilized excellence communication skills to greet customers in a professional manner

• Provided solutions in networking, maintenance, programming, and computer system sales and performed remote troubleshooting and assistance• Installed, configured and upgraded operating systems (Windows Desktop and Server, Ubuntu Linux) and software, using standard business and administrative packages.• Configure users, groups, group policy objects, service accounts, application layer services and other objects, often coordinating with software developers.• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.

• Performed detail troubleshooting of computer systems, including hardware and software issues, emails, network and peripheral equipment problems, etc... Make repairs and corrections where required.• Provided responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within assigned region.• Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.