Mark Powell Email & Phone Number

Lawrenceville, Ga, Us

Lawrenceville, Ga, Us

Atlanta, Georgia, Us

Westminster, Colorado, Us

At Colibrium, we used our deep technical and industry expertise to deliver and implement the best cloud-based solution for health insurance companies to attract, retain and service their customers. Using our Tuo® software product and CRM integration capabilities, we guide our clients to maximize their opportunities and exceed their sales and retention goals. Colibrium’s Tuo® solution provides an out-of-the-box health insurance portal with end-to-end workflow automation and a pre-configured CRM solution specifically designed for health plans to efficiently build and retain their market share through on-line and traditional marketing, mobile and exchange integration. It provides improved service at all levels, marketing campaign precision and business intelligence in a modular, flexible solution to adapt with the changing needs of the health insurance market. As the VP of Delivery, I was ultimately responsible for driving successful client engagements. I led a team of Directors, Managers, Project Managers, Business Analysts, CRM Consultants and Developers who build our Tuo® software product and CRM integration capabilities and implement the solutions at clients to help them maximize their people, processes and technology to achieve their business goals.I started as a Sr. Business Analyst and was promoted to Portfolio Director and most recently, VP Client Delivery. I manage client relationships, provide strategic project guidance, interface with client stakeholders and provide oversight of solution deployments and ensuring the methodology that governs client engagement strategies and processes for the analysis, configuration, customization, testing, training and warranty support is effectively implemented.

Westminster, Colorado, Us

Westminster, Colorado, Us

Alpharetta, Ga, Us

Jacada is a leader in delivering award-winning software solutions that drive contact center process improvement. Jacada's customer base is diversified across multiple industries and includes some of the most well-known and innovative companies in their respective fields.Initially joined Jacada as an Engineer responsible for working with our clients to develop solutions in a Java environment using the full software development lifecycle. After several years in this role and genuinely enjoying the hands-on aspect of building the end solution, I transitioned to an Analyst role where I could have a direct impact on the customer experience. This transition provided me with exposure to Project Management, Business Analyst and Presales responsibilities. A High-level Summary of Responsibilities at Jacada Included:• Worked with clients to develop and implement call center solutions based on the client’s business requirements across multiple verticals including entertainment, healthcare, utility, insurance and transportation. • Designed, developed and tested new Java based software for clients using Agile and Waterfall development methodologies.• While working as part of the Presales Team worked with perspective customer's business and IT subject matter experts to identify and analyze business processes, understand functional and technical constraints, and scope professional service requirements to integrate with existing systems and deliver a vision for a customized unified desktop solution. • Created functional and technical design documents based on requirements gathering sessions with the clients.

Atlanta, Ga, Us

Led projects and teams of programmers and developers in the design, development, and implementation of case management systems. Produced software designs and formulated program specifications and basic prototypes to assist in defining the project scope and objectives. Managed the process of transforming software designs and specifications into high functioning code in the appropriate language. Identified business requirements and areas of improvement, relaying needed changes to the development team.Kemp's Case Works has been a leader in providing case management systems for advocates helping low income people since 1998. The primary features include overall case management, reports, calendaring, form letters, intake questions, and time keeping.

Bba, Management Information Systems

Bs, Computer Science