Trainer/Process Improvement
During my time at DE I worked in three different areas:Operations & Process Improvement:- Led Award-winning initiative to rebuild core aspect of the backend and client-facing departments to meet regulatory, legal, customer and business requirements.- Worked with Executive Team, Directors, team members and Team leads from the Backend, Client, Regulatory and Legal teams to create a streamlined process.- Objectives Met: cut-costs, meet regulatory expectations, meet legal… Show more During my time at DE I worked in three different areas:Operations & Process Improvement:- Led Award-winning initiative to rebuild core aspect of the backend and client-facing departments to meet regulatory, legal, customer and business requirements.- Worked with Executive Team, Directors, team members and Team leads from the Backend, Client, Regulatory and Legal teams to create a streamlined process.- Objectives Met: cut-costs, meet regulatory expectations, meet legal expectations, ensure software compatibility, build workflow, deliver new work-flow training.Training:- Work with the Corporate Training Team.- Build and deliver training materials on an ongoing basis.Escalated Customer Service Lead:- Resolving customer concerns.- Helped manage the CSR team. Show less