Jayna Durfee Email & Phone Number

Spokane, Washington, United States

• Managed building cleanliness both indoors and outdoors to maintain a positive impact on students and the neighborhood.
• Organized and updated the custodial storage areas to streamline daily sanitizing duties and periodic building maintenance.
• Presided over building and grounds after hours as the main point of contact for all teachers, administrators, and outside groups.

Spokane, WA

• Produced materials for various projects including film posters, branding, videos, and promotional art for events.
• Created and maintained an organized filing system to maximize workflow efficiency and better serve clients.
• Collaborated with a major feature film distributor on promotional artwork (print and digital) for an event.

Liberty Lake, Washington, United States

• Utilized Adobe Illustrator to support clients in the design and revision process for custom, made-to-order signage.
• Cleaned, modified, and rebuilt client art to meet strict physical production requirements while adhering to the client’s brand guidelines at a consistently elevated pace of 12-15 proofs per day.
• Developed a higher skill set for a new product line in my second month and became the Flat Cut Metal Specialist within a year.
• Maintained designation as one of the… Show more
• Maintained designation as one of the highest order producers while breaking a company record four times with four months of zero production errors. Show less

Spokane, Washington Area

• Catalogued, hauled, and set up audio, visual, and stage equipment around the Pacific Northwest.
• Applied proper safeguards to ensure stage and stage equipment were secure for performers, stagehands, and audience members.
• Assisted other team members to carefully hang promotional banners, media screens, and lighting equipment.

Lehi, UT

• Conducted interactions with our most dissatisfied clients to enhance their experience, achieving a 100% Customer Satisfaction Score as well as a 100% Resolution Satisfaction Score.
• Learned technical system intricacies to provide clients with a smooth and swift support interaction.
• Confidently resolved concerns to help retain clients and encourage them in the continued use of our product.

Lehi, UT

• Trained clients on how to effectively use our patient engagement and retention software via inbound phone calls and online chats.
• Investigated system issues, escalated issues as Jira tickets when needed and provided updates to clients.
• Mentored a team of new hires after only three months due to my increased system knowledge and proactive attitude.

Spokane, WA

• Assisted the head engineer in placing microphones and testing, adjusting, and setting audio levels.
• Inspected equipment during set up and take down, noting faulty items and replacing gear as needed.

Spokane, WA

• Guided customers in selecting the proper instruments, hardware, and accessories for their skill level and budget.
• Built a rapport with long-term customers through customer service, product knowledge, and anticipating customer needs.
• Implemented the latest merchandise planograms and updated signage across the store for events and promotions.
• Researched vintage instruments and updated item photos and information on our website every week.