• Drive program development by collecting and analyzing client feedback via surveys and evaluations to continuously improve effectiveness, efficiency, engagement and best practices.• Manage schedule, cancellations, enrollment, finances, communications, evaluation and professional development as a private contractor to grow client base and increase revenue by 10% per year.• Delivered in person instruction to 100+ students ranging in age and skill level creating customized lessons to respond to their unique needs and advance students 20% faster than standard methods alone.• Perform needs assessment using questionnaires and skill tests to identify knowledge gaps, formulate learning objectives and outline learning paths and timelines.• Script, storyboard, film and edit 45 lesson videos for mobile and desktop platforms using Final Cut Pro X.• Use ADDIE to create 50+ lessons leveraging written, verbal and visual communication for blended and in-person teaching. • Develop performance measures based on retention rate, satisfaction scores and direct feedback, reporting outcomes to studio administrators and producing a 10% overall performance improvement year over year.

• Drive customer success by triaging customer requests, clarifying needs, troubleshooting issues, implementing solutions, educating clients and documenting interactions to increase retention by 14% in 6 months.• Provide full range customer support to 50-100 customers per day via phone, email, web chat and in person nurturing strong relationships with diverse communities.• Manage high volume of customer requests by simultaneously referencing product information, operating Lightspeed POS and interacting with customers to improve service efficiency by 17%. • Own customer experience through clarifying needs, identifying issues, determining solutions and communicate technical product knowledge to assist customers in key product decisions to improve customer satisfaction by 8% in 3 months.

• Develop e-learning content using SAM to produce 40 virtual interactive learning modules leveraging Figma, G Suite and Logic Pro X to launch SaaS learning platform for adult students.• Achieve a 90% user success rate by applying learning theories such as active learning, cognitive load theory and gamification to craft effective, learner centered experiences.• Synthesize information from subject matter experts to construct curriculum and assessment metrics that reflect desired learning outcomes and business goals.• Construct scalable templates, procedures and guidelines that streamline content creation improving efficiency by 30% and assuring consistency.• Incorporate feedback and testing data, updating learning management system and resolving technical and design issues to meet weekly, monthly and quarterly deadlines.

• Own order process from end to end including quoting, order processing, logistics and invoicing, developing best practices to improve efficiency and increase customer retention by 12%.• Lead team of 4 associates and 6 sales reps using knowledge of multiple departments to coordinate order picking, processing and delivery to reduce turnaround time by 15%.• Meet $100k monthly sales targets by processing and tracking orders, generating and analyzing reports and identifying sales opportunities.• Manage accounts for hundreds of schools and school boards across southern Ontario by maintaining records of communications, finances and sales and responsibly handling confidential information.