Hannah Powers Email & Phone Number

I am a Training Specialist with the Learning and Development team of LFCU where we facilitate learning through training and mentorship while operating from principles of engagement rooted in professional and personal growth.

Charlotte, North Carolina, United States

I am the SME in a corporate banking environment and the go to person related to performance success and management. I can be found coaching colleagues and providing them with insight on how to succeed by using tools such as foresight and critical thinking to excel. Otherwise, I can be found auditing calls and identifying areas done masterfully and opportunities for improvement to ensure compliance to protect the employee, the company, and our clients.

Charlotte, North Carolina, United States

Prior to being promoted to QA, I was the SME in a corporate banking environment and excelled at tending to the banking needs of credit card customers. I mastered bank regulations to include Regulations Z and E, UDAAP, AML, SCRA, and high risk regulatory requirements for financial institutions.

A student assessment evaluator studies student responses to subject-related open-ended questions according to a customer supplied scoring guide. The evaluator scores the response according to a customer supplied scoring guide to gauge each student's ability to retain information, answer questions, and develop a thesis in order to determine their preparedness for the next grade level.

Charlotte, North Carolina, United States

handled indirect functions such as processing and handling miscounts at levels 1 and 2, researching shipping errors, and other tasks that focus on improvement of departmental performance ratings. Managed digital and physical inventory and correct discrepancies. With the recommendation of management, I joined the Learning and Development team and began training internal transfers, providing them with a welcoming onboarding experience and helped implement actionable plans for performance improvement. I performed audits of ICQA associates to help facilitate and implement the proper safety measures. I also provided counsel, documented concerns, needs, and made performance recommendations. I also collaborated with the Transshipment, Outbound Shipping, Inbound Receiving, Vendor Returns, and Problem Solve teams to provide my research and analysis expertise to assist them in meeting departmental goals.

Charlotte, North Carolina, United States

I captured confidential information pertaining to workplace concerns and violations via inbound calls. Supported Hotline and Incident Management Services by creating an exceptional, healthy experience while interviewing customers using a thorough reporting process. Documented incidents reported in MLA format using proper grammar with clarity and details sufficient for clients comprehend what had been reported. Updated the CMS with call details, supporting documentation, and follow-up instructions from the client to the reporter.

Charlotte, North Carolina, United States

Executed billing, payment processing and accounts receivable management job tasks for utility, tax, and mass market customer segment. Performed tasks to comply with regulatory requirements and SOX financial controls. Maintained a high level of expertise in the systems and used this knowledge to ensure timely payment processing. Resolved billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios. Updated customer records and files in FileNet to meet record retention requirements. Completed invoice reviews for third party service providers. Verified payment transitions on collection agency invoices. Supervised the clerical team, delegated tasks, and coordinated work as well as analyzed completed work to accuracy and took quality control of data entries, made corrections, and finalized entries.

Charlotte, North Carolina, United States

A digital content administrator receives merchandise from vendors and is responsible for data entry, set up and maintenance for merchandise on Belk.com. This position will have full accountability of the inventory management process, including turn in, processing merchandise documents, following up on any issues and getting all items on the site in time for the receipt delivery. Focus on improving the quality level of product detail descriptions received from the vendors, distribution centers, and buying offices to help increase the overall web site conversion rate. I stream-lined an apparel processing system that helped bridge a gap between the buying office and the digital content team. Managed and processing over 400 inventory items prior to having them modeled for online shopping. Managed deadlines, sample logs, model shots, and weekly style reports. Improved department sales goals and reducing the number of missed deadlines. Provided reports by email, Excel, and in meetings to share updates with the buying offices and managers. Collaborated with the web content team, art director, and buyers via project management programs to ensure images were available online for live sales releases.

Charlotte, North Carolina, United States

Completed invoice reviews for third party service providers. Verified payment transitions on collection agency invoices. Supervised the clerical team, delegated tasks, and coordinated work as well as analyzed completed work to accuracy and took quality control of data entries, made corrections, and finalized entries.

Charlotte, North Carolina, United States

Scheduled appointments following scripting to provide a positive and consistent donor experience. Maintained daily production standards, including phone calls and appointments per hour, to meet established collection goals. Developed a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Used Siebel and CRM to maintain accurate records of contacts made and appointments scheduled to avoid errors or poor customer relations. Responded to or transfer inbound calls to the appropriate party. Assisted new hires with their transition from training by coaching, call evaluating, job shadowing, and providing performance pointers. Led focus groups to brainstorm on conversion improvement plans, proof-read, and edited scripts for use throughout the call center.