SQL Report Migration from SSRS to Power BI Report Builder

Power BI consulting services provided for small to medium sized businesses to help them make decisions based on their data.

Using Qlik Sense, responsible for analyzing ITSM data to find areas for improvement. Work collaboratively with teams to come up with solutions and put them in place to reduce the number of outages, gain efficiencies with automation, or improve processes. Develop DB queries to pull the data, train others in using Qlik Sense and creating new sheets within the app as necessary.Also using MS Power BI as a way of connecting to many disparate sources of data to combine and make visualizations of the data for people to make observations with. Published both internally and on the secure cloud. Developed over twenty dashboards and trained others to gain comfort with the tool.

Manage technical escalations for Priority 1 and 2 incidents. Engage the necessary resources to resolve the issue. Drive resolution efforts. Responsible for facilitating collaborative work teams among several lines of service. Reduce incident backlog. Create and deliver daily reports. Assist engineers with their day to day responsibilities with queue management.

Manage end to end delivery of customer initiated projects in all aspects of project management from gathering requirements, defining scope and proposals, project execution, risk management and close.

Responsible for managing the service restoration activities for major incidents. Engage appropriate resources and drive efforts for quick resolution. Lead bridge calls enabling collaborative work when resolution spans multiple lines of service. Craft and deliver account notifications of outages. Host management bridge calls as necessary.

Responsible for end to end delivery of incident lifecycle management. Facilitate daily meetings to ensure objectives are met. Create and analize reports for trends and areas of improvement. Trained peers how to do daily tasks of position.

Designed, implemented and lead first call resolution virtual team. Mentored multiple technicians in day to day technical desktop support work.

Triaged tickets, first call resolution, active directory administration, troubleshoot problems before escalating, IT procurement, back up administration

Responsible for all aspects of food service delivery including planning menus, procurement, developing relationships with (vendors, supplies and customers including their parents), scheduling of help - both student and adult volunteers, financial record keeping - including accounts payable/receivable, infrastructure development.Key areas:Increased hot lunch participation 100%Increased cash on hand 500%Designed billing database - still in use today