Anthony Powers Email & Phone Number

• Develop web content for bus service planning projects, providing information to the public.
• Conduct operational analysis on bus network trends to assess market demand and performance.
• Serve as Project Manager for all corridor projects and delivery of internal and external programs.
• Attend external meetings with other transit agencies, state and government agencies as a representative of NJT to address any concerns or impact to service.
• Team with Capital Planning in the creation of Grant Applications prior to the submission to FTA.

Camden, New Jersey, United States

• Increased productivity and efficiency by developing automated Excel reports and processes to generate daily, weekly, and monthly reports for ridership, inclement weather, and staff scheduling.
• Streamlined analysis of statistical data for accuracy in forecasting ridership trends by 14%.
• Created spreadsheet to evaluate and optimize daily and monthly performance data that reduced service delays from 25% to 17%.
• Convened weekly staff meetings to address operational issues and concerns, team member scheduling, professional training, program development and performance.
• Provided organization process training for best practices and proposed new ways of entering data with new automated sheets and cross-training processes.
• Utilized partial budget limitations in orderings supplies and in distributing overtime pay.

Camden County, New Jersey, United States

• Investigated 30+ daily related accidents and incidents involving company vehicles from four bus depots; initiated documentation process for accidents and incidents for filing and tracking, provided follow through and.
• Performed administrative duties such as driver counseling, development, and monitoring KPIs.
• Communicated with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, and pay related issues.
• Maintained relations with customers by organizing and developing specific customer-relation programs and representing company at community events, training sessions, and award ceremonies.

Philadelphia, Pennsylvania, United States

• Provided leadership and direction to staff and assisted in the investigation and resolution of problems such as employee conflict, bus accidents and incidents, and customer complaints.
• Spearheaded and appointed as key agency contact for strategic planning and safe transport for delegates of the 2016 Democratic National Convention (DNC).
• Assisted in creation of operating policies and procedures, resulting in a decrease in incidents by 32%.
• Evaluated performance and provided counseling and coaching to staff. Assisted in personnel action, such as team meetings, promotions, transfers, terminations, and disciplinary measures.
• Provided leadership, training, and mentoring of 30+ direct reports.
• Developed and implemented a staggered shift pattern, reducing response time from 16 minutes to 7 minutes.

Philadelphia, Pennsylvania, United States

• Coordinated with internal and external departments to improve efficiency and productivity by 11% during environmental disruptions through data-management procedures.
• Created unique reports that provided customers with information, based on customer or department needs.
• Recommended ways to increase productivity by developing automated reporting applications and consolidating sources of information.
• Performed a comprehensive analysis of operations data by increasing schedule adherence by 28%.
• Reviewed and analyzed organization data to identify system-wide opportunities for improvements in a variety of areas; used data to drive performance improvement efforts.

Philadelphia, Pennsylvania, United States

• Created sophisticated Excel spreadsheet models to analyze on-time pick-up performance metrics, increasing from 71% to 89%.
• Supported teams in presenting plans, ideas, and concepts to senior management in a logical and persuasive manner.
• Developed and led projects to migrate a team of 24+ direct reports from an MS DOS platform (Trapeze) to a cloud-based business intelligence platform (Routematch), while simultaneously assisting in the expansion of.
• Managed troubleshooting of system applications by working on systems’ problem resolution with Information Systems Division and vendors; supported continuing development of current and future system applications.

Philadelphia, Pennsylvania, United States

• Responsible for the daily tracking, dispatching, and managing of 160+ paratransit vehicles and operators while completing pick-ups and drop-offs.
• Oversaw, collected, and analyzed performance data daily for 100+ bus operators.
• Utilized outstanding problem solving, analytical, and active listening skills to de-escalate customer complaints with tact and ease.
• Answered 200+ calls daily from drivers, customers, clients, and management.
• Assigned schedules, planned routes, and monitored vehicle movements to provide safe, on-time service and meet customer requirements, including managing exceptions on driver ETA adjustments based on pick-up and drop-off.

Master Of Business Administration - Mba, Financial Management, 3.4

Bachelor Of Science - Bs, Business Administration And Management, General, 3.5

Activities and Societies: Delta Mu Delta Honor Society