Poya Yang Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

- Order processing- Financial transaction- Financial dispute investigation & resolution- Chargeback resolutionSoftware: Oracle, Salesforce, Adyen, Forter

London, England, United Kingdom

• Provided effective communication by managing the company inbox and maintaining clear, professional communications with stakeholders. • Oversaw end-to-end order processing and resolved operational issues. Achieved a 20% reduction in order fulfilment time through implementation of a digital tracking system.• Managed invoicing processes, ensuring accuracy and timely payments.• Collaborated with international partners for import negotiations and compliance• Specialised in Excel for order and inventory management, integrated Python to streamline inventory management with the distribution team, and conducted weekly stock report.• Implemented order integration across Shopify, Amazon, eBay, Secret Sales and Wolf & Badger using Linnworks. • Managed the customer service team and improved customer satisfaction ratings by 35%, through mentoring, and a reduction in errors through operational improvements.• Expanded online presence to multiple marketplaces, increasing revenue, and market reach.

London, England, United Kingdom

* Developing website design knowledge and ecommerce backend management. Accordingly, building up an online shopping platform by using Wix to expand jewellery retailing.* Conducting digital merchandising tasks. Mainly achieve the goals of inventory management, creating digital product displays, and managing site performance. * Carrying out social media campaigns, weekly posts and paid media. Regular posting on Facebook and Instagram as well as placing advertisements through Facebook ads manager to reach more target audience and expend potential market. * Producing contents on Facebook, Instagram and official online store. Dealing with photo creation and literal content inspiration. * Collecting statistics from previous campaigns and doing data analysis.* Managing Etsy store and familiar with Etsy Shop Manager from adding listing, marketing, after-sale services and good customer communication. * Liaising with suppliers with the objective to garner greater rapport to further business relations.

* Conducting market research on consumers, competitors and marketplace. Therefore, helping to consolidate information into actionable reports and presentations. * Liaising with suppliers with the objective to garner greater rapport to further business relations.* Collecting essential social media insights in order to design future strategised social media plans. * Providing competitive analysis on competitor market offerings, identifying fashion trends, consumer preferences and methods of operation. * Analysing and compiling statistical data using modern and traditional methods.* Working with the marketing line manager to brainstorm and implement Facebook, LinkedIn and Instagram content campaigns.* Producing engaging social media content on a day-day basis, using Hootsuite to organise scheduled posts. * Providing communications support to the marketing team with online events using Zoom, Microsoft teams and GlobalMeet.

Master'S Degree, International Fashion Marketing With Extended Professional Practice

Activities and Societies: Research Method for Fashion, Strategic Fashion Marketing and Management, International Luxury Fashion Marketing.

Bachelor'S Degree, Marketing/Marketing Management, General

2018 Exchange Program: La Rochelle Business School 2017 Exchange program: Chapman University

Bachelor Of Business Administration - Bba, Exchange Program