Paul Page Email & Phone Number

Bradenton, Fl, Us

Executive leadership responsibility for the Company including all enterprise systems, IT services, facilities, network management, security, data center, helpdesk support, cloud strategy and business continuity. Manage resources to develop all IT & Security policies and procedures allowing company to attain SOC1, SOC2 & PCI DSS compliance. Migrated 2 colocation data centers to on-premise facilities and streamline operations to effectively reduce costs while increasing efficiency and security. Managed data center conversion from physical to 100% virtual environments without any negative impact to enterprise systems. Manage incident response, disaster recovery, business continuity, IT security training, company risk assessment & business continuity.

Operations leadership responsibility for the Company including all systems, IT services, facilities, network management, security, data center and business continuity. Managed resources to develop all IT & Security policies and procedures allowing company attain SAS70 & PCI DSS certification. Managed 2 colocation data centers and streamline operations to effectively reduce costs while increasing efficiency and security.

Plano, Tx, Us

5th employee for this start-up. Created IT & IS department and hired staff for this startup. Streamlined operations to develop strategic business plans, devise networks, IT Security policies and facility plans. Defined organizational structure; oversaw major contractual decisions, budget control, and performed monthly evaluations of departmental operations, performance metrics, and process milestones. Structured, coordinated, and launched IT/IS operations, Managed multi-vendor software development projects; performed extensive vendor management and cost-benefit analysis for all technology-oriented projects.

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Directed IT & development projects with 10+ project team members, leading cross-functional teams in software development, including requirements gathering, system design, software coding, system integration. Full responsibility for technology operations, including manufacturing and product development engineers leadership, long-range resource planning, and strategic sourcing initiatives. Directed projects including data warehouse integration and IT systems integration. Defined and outlined key metrics to monitor performance. Chaired weekly meetings with cross functional team members.

Introduced and spearhead the planning and launch of an IT/IS department for this start-up. Streamlined operations to develop strategic business plans, devise networks, and plan facilities. Introduced a number of cost saving efforts, saving the company operational expenses. Defined organizational structure; oversaw major contractual decisions, budget control, and performed monthly evaluations of departmental operations, performance metrics, and process milestones. Implemented processes and systems that generated higher productivity and revenues through daily management and superior leadership. Structured, coordinated, and launched retail store IT/IS operations, Managed multi-vendor software development projects; performed extensive vendor management and cost-benefit analysis for all technology-oriented projects.

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Directed projects exceeding $2.5M in billable hours, with 25+ project team members, leading cross-functional teams in software development, including requirements gathering, system design, software coding, system integration. Oversaw and led QA testing, documentation, installation, and training. Full responsibility for cost optimization, product conversion/deployment, product benchmarking, value stream mapping, technology operations, including manufacturing and product development engineers leadership, long-range resource planning, and strategic sourcing initiatives. Directed projects, including billing system interfaces, data warehouse integration, and served as SME on the RMS retail management system. Defined and outlined key metrics to monitor performance. Chaired weekly meetings with cross functional team members. Reviewed existing business systems, processes, and documents to extract relevant information and determine potential improvements.

Orchestrated and directed a team of call center operations analysts overseeing and facilitating network/ACD call routing, 800 number provisioning, real-time reporting (Aspect Director) and 1st level technical troubleshooting. Positioned and collaborated on call routing within AT&T, GTE Tel-ops, GTE BANN technologies and GTE Wireless to successfully route 400+ toll free numbers through 8 call centers handling 25+ million calls/year.

Boston, Massachusetts, Us

Responsible for timely preparation of call volume and FTE forecasts, reports, and analysis for Putnam CSD (Customer Services Division). Assisted in development of CSD’s annual volume and expense budgets, developing and refining staffing models. Worked with various department heads to determine cost / benefit for specific technological applications such as CTI, IVR and Web Site Callcenter integration.