My role is to lead and oversee the team responsible for maintaining and nurturing relationships with Pexapark's customers. Our primary focus is on building strong, long-term partnerships that drive customer satisfaction, retention and business growth. My responsibilities encompass a variety of strategic and operational tasks, including: Team Leadership, Client Relationship Management, Retention & Expansion, Strategic Planning, Quarterly C-level presentation on results, Data analysis as well as close collaboration with all business units to achieve common goals, share resources and leverage company-wide expertise.

In this newly created role I was responsible for setting up the customer management processes for the entire client base of 100+ customers. In addition to this, my responsibility was to lead the onboarding process for new customers, ensuring a smooth transition and effective utilization of our products and services. To build and maintain strong and long-lasting relationships and to showcase the value of our products and recommend appropriate enhancements. I acted as a customer advocate within the company, sharing success stories and advocating for customer needs and proactively engaged with clients to drive renewals and identify upselling opportunities. In this role I built the customer success and account management team leading to my promotion.

Argus provides price assessments, business intelligence and market data for the Oil & Gas industries. I am solely responsible for developing new business opportunities within Australia, New Zealand, East Timor, PNG and Fiji territories, as well as management of our existing international accounts in Asia Pacific.

Argus provides price assessments, business intelligence and market data for the Oil & Gas industries. I am solely responsible for developing new business opportunities within Switzerland, France and Monaco territories, as well as management of our existing accounts. My key achievements are:-> IEA Switches to Argus for Oil Price Information: http://www.prnewswire.com/news-releases/iea-switches-to-argus-for-oil-price-information-147285535.html ->Argus Wins Belgian Ministry of Economic Affairs Tender for Petroleum Products and LPG Pricing : http://www.prnewswire.com/news-releases/argus-wins-belgian-tender-for-petroleum-products-and-lpg-pricing-78209657.html

Imagination is a dynamic and evolving creative agency with vast resources embracing the skills of architects, 3D and 2D designers, film makers, journalists, creative technologists, bloggers, social media experts, art directors, copy writers and creative strategists... all trying to imagine a more creative future for their clients. In the newly created role I was responsible for creating a business development and sales strategy to assist with Imagination’s growth ambitions.

SPG Media's events division organised high level executive annual forums across financial, industrial, infrastructure and technology sectors. I was responsible for managing the program, speaker acquisition and sales team targets for two International executive forums: Forum for European Railway Operators and Owners and International Hotel Technology Forum Asia Pacific.