Technical Support Assistant
Mumbai, Maharashtra, India
Pace InfoTech PVT LTD is a Microsoft solution partner specializing in Blue Coat Proxy Server, Microsoft 365, Azure, EMS Security, Windows, server licensing, and managed services. Blue coat proxy server Support at Reliance Capital• Plan and execute the deployment of Blue Coat ProxySG solutions based on the organization's requirements.• Configure ProxySG appliances to enforce security policies and control web traffic.• Develop and implement web access policies to control user access to websites and applications.• Customize policies to align with the organization's security and compliance requirements.• Set up and maintain content filtering policies to control access to websites based on categories and URLs.• Set up logging mechanisms to capture details of web traffic, user activities, and security events.• Monitor logs and use reporting tools to analyze trends, generate reports, and identify potential issues. Support for Office 365 at Reliance Capital• Create and manage user accounts, including assigning licenses and permissions.• Reset passwords and troubleshoot account access issues.• Assist with email-related issues, such as configuration, access problems, and troubleshooting email client applications.• Handle issues related to mailbox size, spam, and mail flow.• Provide assistance with the installation, activation, and troubleshooting of Office applications, such as Word, Excel, PowerPoint, and Outlook.• Support users in using collaboration tools like Microsoft Teams for communication, file sharing, and online meetings.• Troubleshoot issues related to document collaboration on SharePoint and OneDrive.
