Dedicated IT Technician with 11 years of experience in providing exceptional technical support and managing diverse IT systems. Proficient in troubleshooting, network administration, and security measures. Strong problem-solving and communication skills to effectively interact with end-users and collaborate with IT teams. Committed to continuous learning and staying updated with the latest technologies.Resolved hardware and software issues.Configured and maintained network infrastructure.Implemented and enforced security policies.Provided first-line technical support to end-users.Performed routine hardware maintenance.Installed and configured software applications.Created and maintained technical documentation.

As a Technical Support Engineer for Wyndham Hotels on the payroll of JMS Hospitality LLC, managed front-end operations, provided remote and on-site technical support, administered front desk software, maintained Azure cloud infrastructure, and ensured business continuity through optimal performance, security, and user support for nearly 7 years.• Provided remote helpdesk support to address various network-related issues.• Administered front desk software, including user creation, policy and rights assignment, and setup of mobile authentication tokens.• Installed, configured, and maintained software applications across the organization.• Ensured timely and secure application of software updates and patches.• Implemented and managed virtualization technologies to optimize server resources and improve scalability both horizontally and vertically.• Monitored system performance and planned capacity upgrades as needed to support organizational growth.• Analyzed trends and recommended hardware and software improvements.• Demonstrated understanding of TCP/IP and OSI layered model.• Possessed knowledge of public-key encryption, private key encryption, encoding, and hashing.• Maintained response times to support business continuity.• Responded to support requests from end-users, guiding them through basic troubleshooting tasks.• Assisted remote clients with the installation and integration of new hardware components and software.• Managed Azure cloud infrastructure to ensure optimal performance and security.• Deployed and configured Azure Virtual Machines, Networks, and Storage solutions to meet business needs.• Implemented Azure Active Directory for user authentication and access management.• Monitored and optimized Azure resources using Azure Monitor, Log Analytics, and Application Insights.• Developed and maintained Azure Resource Manager (ARM) templates for automated deployment of cloud resources.

Pace InfoTech PVT LTD is a Microsoft solution partner specializing in Blue Coat Proxy Server, Microsoft 365, Azure, EMS Security, Windows, server licensing, and managed services. Blue coat proxy server Support at Reliance Capital• Plan and execute the deployment of Blue Coat ProxySG solutions based on the organization's requirements.• Configure ProxySG appliances to enforce security policies and control web traffic.• Develop and implement web access policies to control user access to websites and applications.• Customize policies to align with the organization's security and compliance requirements.• Set up and maintain content filtering policies to control access to websites based on categories and URLs.• Set up logging mechanisms to capture details of web traffic, user activities, and security events.• Monitor logs and use reporting tools to analyze trends, generate reports, and identify potential issues. Support for Office 365 at Reliance Capital• Create and manage user accounts, including assigning licenses and permissions.• Reset passwords and troubleshoot account access issues.• Assist with email-related issues, such as configuration, access problems, and troubleshooting email client applications.• Handle issues related to mailbox size, spam, and mail flow.• Provide assistance with the installation, activation, and troubleshooting of Office applications, such as Word, Excel, PowerPoint, and Outlook.• Support users in using collaboration tools like Microsoft Teams for communication, file sharing, and online meetings.• Troubleshoot issues related to document collaboration on SharePoint and OneDrive.