• Led highly technical team of 40 employees and 5 contractors providing specialized SAP Basis services to a dozen fortune 500 corporations. • Maintained attrition levels under 3% for extended SAP Basis team of 150 professionals by respecting the contributions of each individual and encouraging a culture of teamwork and social network type support systems• Coordinated support from global teams across 4 countries to act as extensions of our US teams thus reducing costs to clients by… Show more • Led highly technical team of 40 employees and 5 contractors providing specialized SAP Basis services to a dozen fortune 500 corporations. • Maintained attrition levels under 3% for extended SAP Basis team of 150 professionals by respecting the contributions of each individual and encouraging a culture of teamwork and social network type support systems• Coordinated support from global teams across 4 countries to act as extensions of our US teams thus reducing costs to clients by 25%• Managed departmental P&L improving accuracy to within 5% of outlook • Consistently achieved utilization greater than 95% with 0% bench through effective workforce management & leveraging global teams• Hired 20 professionals and 8 contractors in effective fulfillment of demand signals ensuring project deliverables could be completed on time • Provided single point of contact delivery leadership to 4 client accounts with 0 downtime and high service excellence ratings • Developed resource management strategic plan for SAP Practice incorporating best practices from a variety of other departments within HP Show less

• Served as business manager for SAP Practice which sells and delivers full life cycle SAP services for 50+ clients with approximately 400 employees.• Procured corporate funding and managed training plans for SAP Practice attaining increase of 25% in SAP certifications• Performed financial management functions for a subset of the Practice including monthly internal billing, close, outlooks, variance tracking and progress against target. Was able to exceed accuracy targets over 90%… Show more • Served as business manager for SAP Practice which sells and delivers full life cycle SAP services for 50+ clients with approximately 400 employees.• Procured corporate funding and managed training plans for SAP Practice attaining increase of 25% in SAP certifications• Performed financial management functions for a subset of the Practice including monthly internal billing, close, outlooks, variance tracking and progress against target. Was able to exceed accuracy targets over 90% of the time.• Performed resource management functions to maintain maximum utilization of employees and minimal bench• Supported Corporate, HR and Practice special initiatives such as monthly business reviews, tool deployments and migrations, real estate transformation, development and rollout of new processes, and publication of newsletters and other communications Show less

• Served as operational business manager for Enterprise Application Services which provides ERP system consultation, development and support for 50+ internal and external HP clients. EAS services include SAP and the Oracle Family of Enterprise Systems for all industries. EAS is comprised of @1000 employees and @200 contractors across the US.• Performed liaison role between Apps Shared Services and EAS. Helped develop, refine and distribute strategic and operational business processes… Show more • Served as operational business manager for Enterprise Application Services which provides ERP system consultation, development and support for 50+ internal and external HP clients. EAS services include SAP and the Oracle Family of Enterprise Systems for all industries. EAS is comprised of @1000 employees and @200 contractors across the US.• Performed liaison role between Apps Shared Services and EAS. Helped develop, refine and distribute strategic and operational business processes and procedures. Provided an escalation point to resolve many organizational, operational, and resource issues. Mentored new managers in tools, processes, procedures and organizational roles and responsibilities.• Represented EAS in various weekly industry meetings as single point of contact to receive, report status on and fulfill resource requests and inquiries.• Managed and oversaw workforce management to include staffing with internal, direct hire and contract labor. Gathered requirements for resource needs, provided definition for SAP positions, procured regional leadership team approval, met regularly with recruiters, administered workforce management tools. Averaged 20 contractor hires and 15 contractor separations per month. • Provided overall organization and day to day operational support in many areas (alternative work arrangements, regional leadership team pre-approvals, monthly separation reporting, bench oversight, project and resource administration, allowable overhead, non-billed sales support, ad-hoc requests). • Major contributor to the US resourcing process. Participated in Six Sigma Staffing Process Improvement Initiative and Primavera Big Rules Initiative. • Provided information and recommendations to HP Supply Chain on contract labor initiatives, especially those related to ERP skillsets and market rates; supply and demand; supplier core competencies, strengths and weaknesses Show less

Responsibilities include workforce management, solution centre reporting, relationship management with accounts, issue management, Enterprise Application Management (EAM) SME and transition management.Participated in the development and rollout of the Technical Delivery Job Family which defines and enables career progression for technical professionals within HP.Participated in implementation and rollout of Evolve, a workforce planning and management tool. Represented Apps Delivery… Show more Responsibilities include workforce management, solution centre reporting, relationship management with accounts, issue management, Enterprise Application Management (EAM) SME and transition management.Participated in the development and rollout of the Technical Delivery Job Family which defines and enables career progression for technical professionals within HP.Participated in implementation and rollout of Evolve, a workforce planning and management tool. Represented Apps Delivery and contributed to the skills inventory.Special assignment as Transition Manager for EAM conversion for new client. Developed transition plan and tracked progress, developed procedures manual, implemented metrics tracking procedures to meet service level agreements and fulfilled contractual obligations. Subject Matter Expert (SME) within the EAM Service Offering for SAP. Participated in sales pursuits by identifying solutions for efficient SAP production support of client's environment. Reviewed client requirements, developed cost models, developed proposal collateral, documented transition plans, presented solutions to clients.. Show less

Management and oversight of application delivery to meet client service level agreements, financial reporting, schedule management, risk and issue management, project reporting, workforce planning, and administrative peoplecare management. Maintain client relationships and managed external consulting firms for staff augmentation. Peoplecare management of @15 people. Responsibilities include career development, mentoring, resource planning, training programs, retention planning… Show more Management and oversight of application delivery to meet client service level agreements, financial reporting, schedule management, risk and issue management, project reporting, workforce planning, and administrative peoplecare management. Maintain client relationships and managed external consulting firms for staff augmentation. Peoplecare management of @15 people. Responsibilities include career development, mentoring, resource planning, training programs, retention planning, performance assessments, etc. Team members included DBAs, application developers and security personnel Show less

Requirements determination; systems development: financials and materials management