Prashant Pathak Email & Phone Number

Boston, Ma, Us

Greater Boston

- Oversee day-to-day IT Infrastructure operations, including data center, end-user computing, and network & security services in a global delivery model.- Manage financials and budget for Managed Service Provider (MSP) and short-term projects.- Act as the primary contact for senior leadership at customer organizations, fostering strong customer relationships and governance.- Conduct weekly, monthly, and quarterly reviews with customers and internal leadership.- Drive team development through goal-setting, performance feedback, and training initiatives to enhance skill sets and career satisfaction.- Implement profit improvement plans to drive targeted enhancements.- Support account management teams in business growth through lead generation and new deal opportunities.

Noida Area, India

- Managed customer service delivery for data center and end-user computing IT services for mid-sized customers.- Ensured compliance through process audits and reviews, including incident, change, problem, and service level management.- Led vendor management and contract negotiations, including the RFP process.- Conducted regular operations review meetings with customers to assess service delivery and address concerns.- Focused on team development through cross-skilling and performance management processes.

Noida, Uttar Pradesh, India

- Executed one of the 1st datacenter migration projects as a demerger migration strategy building Active Directory domains and Microsoft Exchange systems for one financial company in Bethlehem PA covering 20 sites.- Support datacenter support including Windows servers, hardware, Active Directory, and Microsoft Exchange as per agreed service level agreements.- Service Transition of a new customer with managed services to support datacenter operations

New Delhi Area, India

Technology Migrations and Deployments for customers, partnered with Microsoft, ST Micro a global chip making company, Heinz, PepsiCo.Responsibilities:Planning, deployment and support during migrations.Proof of concept for proposed architecture.Service availabilityOperational Support

Gurgaon, India

While working with Netconnect, I was associated with Microland Limited for their NCR based customers, was responsible for providing inhouse support for their IT Infrastructure i.e. Servers, Desktops, Printers, etc. In January 2003 I joined Microland as regular employee.