Prashant Pathak

Prashant Pathak Email and Phone Number

Service Delivery Director @ HCLTech
Boston, MA, US
Prashant Pathak's Location
Greater Boston, United States
Prashant Pathak's Contact Details

Prashant Pathak personal email

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Prashant Pathak phone numbers

About Prashant Pathak

IT Infrastructure Leader with proven results delivering IT Infrastructure Services to customer organizations for 23 years. Experience in managed IT Operations in multi-vendor landscape, IT Service Management, Vendor Management, Project Management, Security & Compliance, Finance & budgeting.Specialties: Technology and operations, Customer and end user focused engagement. Expertise in services for End User Computing, Datacenter and Network Operations with ITIL based processes, DR and business continuity. Contract negotiations, problem solving, analytical skills, people management, conflict resolution.

Prashant Pathak's Current Company Details
HCLTech

Hcltech

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Service Delivery Director
Boston, MA, US
Prashant Pathak Work Experience Details
  • Hcltech
    Service Delivery Director
    Hcltech
    Boston, Ma, Us
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  • Hcltech
    Service Delivery Director
    Hcltech Feb 2021 - Present
    Greater Boston
    - Oversee day-to-day IT Infrastructure operations, including data center, end-user computing, and network & security services in a global delivery model.- Manage financials and budget for Managed Service Provider (MSP) and short-term projects.- Act as the primary contact for senior leadership at customer organizations, fostering strong customer relationships and governance.- Conduct weekly, monthly, and quarterly reviews with customers and internal leadership.- Drive team development through goal-setting, performance feedback, and training initiatives to enhance skill sets and career satisfaction.- Implement profit improvement plans to drive targeted enhancements.- Support account management teams in business growth through lead generation and new deal opportunities.
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  • Hcl Technologies
    Service Delivery Manager
    Hcl Technologies Jan 2008 - Jan 2021
    Noida Area, India
    - Managed customer service delivery for data center and end-user computing IT services for mid-sized customers.- Ensured compliance through process audits and reviews, including incident, change, problem, and service level management.- Led vendor management and contract negotiations, including the RFP process.- Conducted regular operations review meetings with customers to assess service delivery and address concerns.- Focused on team development through cross-skilling and performance management processes.
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  • Hcltech
    Consultant
    Hcltech Jan 2005 - Jan 2008
    Noida, Uttar Pradesh, India
    - Executed one of the 1st datacenter migration projects as a demerger migration strategy building Active Directory domains and Microsoft Exchange systems for one financial company in Bethlehem PA covering 20 sites.- Support datacenter support including Windows servers, hardware, Active Directory, and Microsoft Exchange as per agreed service level agreements.- Service Transition of a new customer with managed services to support datacenter operations
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  • Microland Ltd
    Senior System Engineer
    Microland Ltd Jan 2003 - Jan 2005
    New Delhi Area, India
    Technology Migrations and Deployments for customers, partnered with Microsoft, ST Micro a global chip making company, Heinz, PepsiCo.Responsibilities:Planning, deployment and support during migrations.Proof of concept for proposed architecture.Service availabilityOperational Support
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  • Net Connect Pvt Ltd
    Consultant
    Net Connect Pvt Ltd Jan 2001 - Dec 2002
    Gurgaon, India
    While working with Netconnect, I was associated with Microland Limited for their NCR based customers, was responsible for providing inhouse support for their IT Infrastructure i.e. Servers, Desktops, Printers, etc. In January 2003 I joined Microland as regular employee.
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Prashant Pathak Skills

Itil Service Delivery Sla Data Center Project Management It Service Management Incident Management Transition Management It Operations Problem Management Vendor Management Service Desk Pmp Vmware Active Directory Infrastructure Servers Citrix Pre Sales Business Process Enterprise Software Program Management Crm Unix Microsoft Exchange Information Technology Technical Support Solution Architecture It Strategy System Deployment Team Management Outsourcing Requirements Analysis Management Consulting Storage Customer Relationship Management Service Level Agreements

Frequently Asked Questions about Prashant Pathak

What company does Prashant Pathak work for?

Prashant Pathak works for Hcltech

What is Prashant Pathak's role at the current company?

Prashant Pathak's current role is Service Delivery Director.

What is Prashant Pathak's email address?

Prashant Pathak's email address is pr****@****hcl.com

What is Prashant Pathak's direct phone number?

Prashant Pathak's direct phone number is +140832*****

What skills is Prashant Pathak known for?

Prashant Pathak has skills like Itil, Service Delivery, Sla, Data Center, Project Management, It Service Management, Incident Management, Transition Management, It Operations, Problem Management, Vendor Management, Service Desk.

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