Patrick Patterson Email & Phone Number

Farragut, Tn, Us

Lincoln, Ne, Us

Us

• Primary technical sales and sourcing, generating over $2.25M in gross profit for Catalyst since start of Sales in 2008• Product procurement and special bid processing• Work with company management to create more automated solutions to increase overall product management, procurement, and logistic efficiency, accuracy and productivity• Analysis of client RFP and bid requests to devise proper solution and help properly construct and submit proposal response and statement of work (SOW)• Sales and Pre-sales engineering turning client requests into viable solutions, both meeting their current and future needs as well as budgetary concerns• Management of technical employee training, and compliance • Train technicians on current technologies, as well as facilitating outside training and testing to meet certification goals• Design of new network infrastructure solutions for clients as well as continued maintenance for Catalyst's virtual network infrastructure• Established and monitored key performance metrics to verify consistent compliance with important networking standards• Backed up support desk team to handle user problems and technical concerns• Configured, tested and maintain LAN/WAN components and connections• Deployed cloud-based network infrastructure, reducing on-site storage and hardware maintenance costs by over 45%• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detection and mitigation tools• Protected company assets and users with effective firewall solutions and strict security protocols• Planned and implemented options for disaster recovery, remote access, network appliances, servers and directory services security• Performed virtual machine provisioning, VM priority setup and template cloning• Monitored network capacity and performance to diagnose and resolve complex network problems

Us

• Responsible for daily maintenance of network servers, LAN, and over 150 client workstations for the local WATE TV location• Reported to Senior Broadcast Engineer and corporate CIO with Young Broadcasting in New York• Aided in product evaluation and procurement for technology needs for the company• Assisted news reporters with research projects• performed local area Wi-Fi scan of open networks and put together Google maps presentation of the story that aired in early 2007 about the unsecured wireless networks in Knoxville• Helped to create internal policies and documentation with corporate CIO to maintain Sarbanes-Oxley compliance• Executed troubleshooting and server support in both in-person and remote situations• Provided secondary training to personnel struggling with technological tools and systems

• Created realistic project timelines and kept the clients and developers on the correct delivery schedules for completion• Created flow and management diagrams and procedures for proper project management routine, so others could fill in easily if I was assigned other tasks• Implemented ModernBill third party software to automate the billing for over 200 hosting accounts• This dramatically reduced the accounting department overhead for recurring billing• Based on my meetings and interpretation of client needs, I aided in design and choreographing of websites with the developers to meet the client’s expectations• Assisted with telephone and email customer and technical support• Assisted accounting department with collections on customer accounts• Reported on status for each project to appropriate stakeholders• Closely collaborated with project members to identify and quickly address problems• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts• Aided with maintenance of server and hosting platforms ensuring 99+% online service for our clients

Had To Quit Due To Financial Difficulties, Computer Technology/Computer Systems Technology

Received Diploma