Crushing renewal and upsell quotes quarter after quarter is part of my normal routine.Collaborate with clients to write an effective and trackable success plan during the onboarding period.Escalating support tickets to ensure customer resolution is delivered.Forging relationships with our customers to solidify ongoing renewals.

Recipient of 2020 President's Club Award.ChannelAdvisor at it's core is a highly evolved SaaS product in the ecommerce space. My primary role entails developing and managing client relationships of our self service tier and clients on our managed tier.I'm accountable for all stages of customer success, retention, reduced churn, quarterly / annual revenue growth and client expansion.I work closely with other divisions (e.g. sales, product development, marketing, etc.,) to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy.From April of 2018 thru Nov 2019 I helped develop and build the Amazon advertising team. Managed and co-managed the largest accounts with great success.

This SaaS product was created out of a need to fix two problems. 1) easy form creation 2) better intelligence on lead sources. Partnering up with a brilliant programmer in Overland Park, KS, brought this innovative tracking mechanism to life.Extensive experience in customer implementation and customer success with our software.

One of the earlier PPC management companies to break into the paid search scene whose sole focus was expanding client’s businesses through exceptional conversion rates and online / ecommerce sales. Over my 13yrs in business, my client retention rate was north of 90% Google Certified Partner since 2005Primary role was applying years of experience and expertise to client’s paid search campaigns (Google Adwords, Bing, 7Search, LinkedIn.) Peak season monthly advertising budgets exceeded $500k per month. Optimization to the highest degree was always the focus. Continuous cultivation of client relationships and up-sell opportunities through quantifiable results, conference calls, regularly scheduled reporting and onsite client meetings.Client examples would include large software companies marketing on a global scale. Recognized retail / ecommerce clients selling on a national scale. Mom and pop shops driving leads and sales to their local brick and mortar stores.

BlingFish provides performance-based and affiliate marketing services to a wide variety of online retailers and organizations, from niche boutique shops to leading national brands.

PPC / Pay Per Click Account Manager. Also performed light SEO duties and sales.