Perry Halman-Peguillan, Ms Email & Phone Number

Franklin, Tn, Us

SpendCare is a financial software and services company serving home care agencies and their caregivers.

Long Beach, California, Us

Lead a team of four analysts to establish a comprehensive set of actionable reporting metrics, dashboards and scorecard for member satisfaction, retention, and provider engagement.Collaborate with business leaders to deliver insights derived from data, highlighting emerging trends/customer needs, working through business strategy implications.

Long Beach, California, Us

Long Beach, California, Us

Help create and implement integrated reporting and dashboard metrics to provide ongoing visibility into performance related to increasing member satisfaction and retention as well as improving provider engagement.Responsibilities include implementing process improvement, applying reporting and dashboard knowledge and project management methodologies to achieve business goals.-Lead end-to-end efforts to establish comprehensive set of actionable reporting metrics, dashboards and scorecard for Customer Experience-Help develop and maintain strategy to obtain, connect, and leverage data across systems for analytical and review purposes -Collaborate with business leaders to deliver insights derived from data, highlighting emerging trends/customer needs, working through business strategy implications-Participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action-Create specications for reports and analysis based on business needs and required or available data elements-Conduct and facilitate internal report outs (presentations) on monthly performance highlighting notable trends, gaps vs. targets-Partner with operational stakeholders to conduct data and root cause analysis/solutioning to help improve operations-Write and maintain documentation for communication, procedures, job aids, results of analysis and other information as needed

Nashville, Tennessee, Us

Led the HealthIT execution of enterprise priority projects ranging from 100-1,000 hours of total resource effort.Served as the primary liaison between clinical, technical, vendor, and partner institutional stakeholders for grant-funded efforts to develop, implement, and evaluate interoperable decision support applications.Projects included: implementing Epic’s Genomics module, launching Chronic Pain and Pediatric Pneumonia focused SMART on FHIR applications, and releasing clinical decision support for genomic test interpretation, advanced imaging exam ordering, and prediction/prevention of adverse drug events.

Nashville, Tennessee, Us

Oversaw market intelligence function encompassing 5 vendors, 4,500+ member insights community, and a CRM and Marketing Automation platform.Executed 50+ digital marketing campaigns by creating new segments in our 800K+ record CRM platform and leading the implementation and utilization of a marketing automation system.Identified an unserved $9M audience segment and led a 5-member team to launch a campaign with a 10x ROI.Wrote, fielded and presented results of 30+ studies ranging from quantitative surveys to senior leadership to inform new product/ service offerings, clinic expansion plans and competitive analysis. Developed a “voice-of-the-customer” program to support the launch of an employer-focused service.Evaluated acquisition targets and identified growth opportunities by synthesizing third-party claims and survey data.

Nashville, Tennessee, Us

The LaunchTN ICC Venture Fellows Program provides unique exposure to the Tennessee capital landscape. This program is a competitive opportunity to work part-time inside an active fund and learn basic tenets of startup investing.The Innovation Capital Continuum (ICC) Fund is one of LaunchTN’s tools to advance Tennessee startups, enabling us to make equity investments in seed and early-stage companies. ICC Venture Fellows work alongside LaunchTN’s due diligence team to source and evaluate deals for the ICC Fund and support startup ecosystem research.

Led special projects as directed by the CEO, COO and Board of Directors.Researched the addressable market, potential approaches and required investment to launch a new service line.Collaborated with the COO and VP of Sales to implement a CRM and create a sales operations framework.Led market research efforts leading to the development of a new go-to-market strategy and key messaging. Evaluated new product integrations and strategic partnerships/acquisitions.

Boca Raton, Florida, Us

Owned and managed the ongoing development and enhancement of agency CRM tool SalesForce.comImproved program performance by analyzing and translating quantitative findings, evaluating campaign effectiveness and making necessary recommendations to marketing and practice development teamProvided support to business development team through the research of potential new business leads, the creation of and customization for new business presentations and "Request for Proposals"Supported the development and maintenance of digital/social marketing data and analytic tools, including Hubspot and Google Analytics

Nashville, Tn, Us

Self-taught Sharepoint Designer and Microsoft Access and utilized this knowledge to overhaul existing administrative processesIntegrated Microsoft Sharepoint site and Access database to centralize data and enhance reporting capabilities.Developed new metrics to track personal and team performance as well as the overall impact of the newly designed processesBuilt interactive reports and dashboards in Excel, Sharepoint, and Salesforce to present performance relative to the new metrics to Account Management team, team managers, director, and senior vice president

Nashville, Tn, Us

Primary responsibility for engaging in customer outreach and support to set up and complete the product or service specific enrollment process with all partners. Review and verify product specific information submitted by customer. Create end client reports analyzing declining trends in volume to guide future Account Management outreachExpanded existing enrollment process to encompass both channel partner and direct enrollments.Leveraged internal reporting site, Sharepoint, and Excel to create visibility into implementation, sales, and financial metrics for Account Management team

Administered benefit screening/application assistance to over 120 clientsCreated 19 comprehensive educational materials and distributed over 1100 copies to targeted locationsDeveloped a white paper examining the potential role of ethnic markets in promoting SNAP usageUtilized 211 United Way data to identify target zip codes and community centers in high-need areas for increased outreach

Created 2-hour policy advocacy workshop for staff, family members and clients Used an analytics tool to hotspot high performing clinicians and locationsInterviewed high performing staff to create one-page memos highlighting their innovative strategies for company-wide disseminationQuality monitoring and chart auditing within an electronic health record for staff piloting a suicide prevention project

Master Of Science (M.S.), Applied Clinical Informatics

Bachelor Of Arts (B.A.), Sociology & Medicine, Health, And Society