Paul Pennington Email & Phone Number

Irving, Texas

Endpoint Security Team Manager, AmericasDynamic and results-driven Endpoint Security Team Manager with over a decade of experience in cybersecurity. Proven track record in leading a diverse team of engineers, ranging from entry-level to senior experts, to deliver exceptional customer-centric service while. Adept at managing complex operations, customer escalations and fostering a collaborative environment that prioritizes understanding and meeting customer needs. Skilled in process improvement on a global scale, ensuring the highest level of technical support and service excellence. Committed to mentoring and developing team members, leveraging their diverse skill sets to build a cohesive and high-performing team.

Provide consulting work on some of Check Point's largest customers about product integration.Provide training and implementation of Check Point's High-End products in complex networking and endpoint environments.Check Point Certified Endpoint Expert (CCEPE)Check Point Certified Security Administrator (CCSA)

Irving, Tx

Escalation tier support on Checkpoint's Endpoint Security Products such as Full Disk Encryption, Media Encryption, Document Security and Unified Endpoint Management ProductsTeam Product Specialist in Apple OSX software Products.Duties include troubleshooting software issues on Windows and MacOSX desktops and servers and engaging with R&D on customer reported issues.Check Point Certified Endpoint Expert (CCEPE)Check Point Certified Security Administrator (CCSA)

Irving, Tx

Technical support on Checkpoint's Endpoint Security Products such as Full Disk Encryption, Media Encryption, Document Security and Unified Endpoint Management ProductsTeam Product Specialist in Apple OSX software Products.Duties include troubleshooting software issues on Windows and MacOSX desktops and servers.

Service Management Analyst, acting as Client contact for new application requirements deployed within Cisco IT. Duties included case management of new requests, and assessment of client requirements.IT Change Management tool and process supportDuties included development of Test Cases, Usability Testing, and Customer Satisfaction Assessments for the Change Management tool. Other duties data analysis of Change Management trends and facilitating IT Change Management Technical Coordination Board meetings.Business Analyst on Excellence in Operations Configuration Management Track, providing Business Requirement Documents, analysis of Application Configuration data and process modeling of new IT Application Registration and Configuration workflow.

Incident management support, which included Proactive monitoring, immediate problem escalation and notification, real-time case management.Key support in a 24/7/365 Data Center Operations group, including management of critical job streams and database back up.Lead Analyst for Data Center Consistency and Process Improvement, New Hire Training and Documentation, Data Center Disaster Recovery Operations Command Center lead, acting as scheduler and escalation contact for Cisco employees and contractors in the Data Center.

Resolved computer software and hardware problems of internal clients.Frontline phone support for users inquiring how to use specific business and connectivity applications, such as Microsoft Office, Oracle data base navigation, printing, electronic mail, remote dial-up and operating systems.Incident management support for business critical application and host outages.

Supported digital video and multimedia productsQA and functional testing of software and hardware.Created, wrote and/or revised user training procedures and manuals.

Education record

Education record