Khoa Pham Email & Phone Number

Ho Chi Minh City, Ho Chi Minh City, Vn

Ho Chi Minh City, Vietnam

▪ Physically install Hardware at a customer site. Supervise “smart hands” to do so if appropriate either on site or remotely▪ Remotely or on site install, configure and tune software as required by the PS services sold with the solution.▪ Install, configure and tune software in system pre-built in Chatsworth prior to them being shipped from the factory▪ Provide TOI for customer installations and prepare the “as built” and other required customer documentation.▪ Contribute content to the PS/Deployment related sections of the IPG, TIP, SOW as required by the business▪ Have a thorough technical understanding of the various DDN product lines so that deployments can go smoothly. Know where to gain assistance from either the SE or engineering when required. Be prepared to form/lead a Tiger Team with the required SME if a particular challenge is encountered during a deployment.▪ Help create hardware and or software documentation as required by the business▪ Teach internal and or customer classes as required by the business▪ Understand the sales process and be prepared to contribute if required by the business.▪ Participate in customer-focused seminars, tradeshows, events, and training as required by the business▪ Assist the sales team in providing RFP responses, technical drawings, presentations, and recommendations if required by the business▪ Manage customer relationship during the deployment phase to ensure the highest caliber customer satisfaction.▪ Submit benchmarks to the benchmark team if required by the business, and occasionally be able to go into the lab and set up and run a test if required by the business.▪ Help expand professional services offerings outside of DDN product offerings, helping to develop products, process and procedures to facilitate engagements.

Stress test unreleased AAA title: - Determine breaking points or safe usage limits.- Confirm intended specifications are being met.- Determine modes of failure.- Test stable operation of a part or system outside standard usage.- Write bugs report including how to replicate the problems.

Stress test unreleased AAA title: - Determine breaking points or safe usage limits.- Confirm intended specifications are being met.- Determine modes of failure.- Test stable operation of a part or system outside standard usage.- Write bugs report including how to replicate the problems.

Chatsworth, Ca

- Provide solutions for customers from different vertical markets, including: University of Washington, NASA's Jet Propulsion Laboratory, Level 3, Universal Studios and many more- Work on post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products- Develop innovative, customized solutions to meet customers’ business needs.- Clearly communicate complex technical topics to the varied knowledge levels of external customers.- Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.- Develop positive and trustworthy relationships with customers.- Collaborate with sales and engineering teams for problem resolution- Share best practices with Technical Support Center staff and learn about new technologies and storage applications- Create new knowledge base articles to share information throughout the Technical Support Center.- Manage all open tickets to the fastest resolution and ensure customers get regular updates regarding case status.- Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.

Chatsworth, Ca

- Provide post-implementation, support desk and front/back line support for customers to solve technical issues on storage hardware and software products- Develop innovative, customized solutions to meet customers’ business needs.- Clearly communicate complex technical topics to the varied knowledge levels of external customers.- Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.- Develop positive and trustworthy relationships with customers.- Collaborate with sales and engineering teams for problem resolution- Share best practices with Technical Support Center staff and learn about new technologies and storage applications- Create new knowledge base articles to share information throughout the Technical Support Center.- Manage all open tickets to the fastest resolution and ensure customers get regular updates regarding case status.- Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.

Teaching And Learning Center

Provide instructional support in Math and Science. Support students in using software and calculators for mathematical problems

Assist students with library contents. Manages interlibrary loans check-ins and check-outs.

Part of a nationwide network of 1,000 campus influencers driving Spotify awareness and education on campus.

12401 320Th Avenue Se, Auburn, Wa

Assist students with mathematical problems.

12401 320Th Avenue Se, Auburn, Wa 9809

Help students to move in during their first day at the college.

Master Of Science - Ms, Systems Engineering, 3.78

Bachelor Of Science (B.S.), Computer Science, Computer Engineering, Mathematics Minor, 3.65

Activities and Societies: Association for Computing Machinery, The Institute of Electrical and Electronics Engineers, American Society.

Associate'S Degree, Computer Engineering, 3.1

Activities and Societies: Student Government, Vietnamese Student Association, Food Bank in Auburn volunteer.