Work on system takeoffs, assist senior technical project mgr. with estimating.Test, maintain, and modify new and existing systems.Learn and utilize Crestron best practices.Testing and on-site commissioning and qualification of control systems, CCTV and network systems. System start-up and support.Development of operation and maintenance manuals.Provide support to project management, materials personnel, and craftsman throughout the phases of each project.

Hire, train, discipline, schedule, direct, develop, and measure the performance of the AV/Telecommunications department staffAssist in developing the department budget for review and revision with the VP of I.T., then assist and manage the AV/Telecommunications department budget accordinglyEnsure company’s telecommunication systems function properly by maintaining, documenting, and ensuring integrity (including backups) of all telephone interfaced applications, including voicemail, call accounting, and IntelliCenter.Review, edit, and maintain standard operating procedures for company telephone switch infrastructure and systemsTrack and ensure trouble tickets submitted to AV/Telecommunications regarding Service Desk and installs are properly resolved in a timely mannerManage all ACEP Corporation Casinos for distributed music systemEnsure digital distributed audio systems are properly programmed and maintainedField inquires and meet with potential end users regarding repair and upgrade to their installed A/V systemsCreate the initial design and implementation plans regarding new audio visual systems for the companyEstablish and ensure maintenance of equipment standards for A/V Telecom systemsEnsure all required reports and completed accurately and in a timely manner

- Perform daily operational and preventive maintenance checks for all electronic technical systems & areas of responsibility.- Receive and respond to incoming calls, pages, and/or e-mails regarding electronic technical systems software/hardware problems in guest hotel rooms and other areas of the property.- Set up, configure, test, maintain, monitor, and troubleshoot electronic equipment, but not limited to; audio, video, lighting, projection, video-teleconferencing, computer networking, IPTV,VOIP, fiber-optic, RF distribution, electronic control and power supply equipment.- Perform on-site analysis, diagnosis, and resolution of complex electronic systems hardware problems for a variety of end users.- Document instances of systems equipment failure, repair, installation, and removal.- Report on low inventory supplies for parts & equipment.- Deliver required service levels for all electronic technical systems according to company policies and user requirements.

Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Oversees the scheduling and training of field service representatives.Handles service contracts and directs support services.Develops methods, guidelines, and policies to facilitate efficient service delivery.Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Resolves escalated issues arising from operations and requiring coordination with other departments.

Maintain audio/video systems on casino floor, Hotel 32, and all venues located in Monte Carlo and The Park. Preventative maintenance on all AV racks and equipment. Full understanding of all Crestron DMX and Lutron lighting in all venues located on property.

Prefabrication of A/V rack systems in house. Complete wiring and testing of all functions. Consistently update team members of progress.

Assist on design of commercial A/V projects.Start to finish rack build. Complete wiring, testing and commissioning in house.Lead install technician on local jobs.

Lead Technician for custom home and commercial projects.Lead rough in teams in exclusive Las Vegas neighborhoods with homes from 10k - 25k sq feet. Managed prefab rack manufacture area for R2W - was responsible for all pre-builds and rack testing before field deployment.

Team lead in residential, commercial audio/video, networking applications.Extensive training in Crestron, Control 4, Elan and Lutron systems. Home Theater, Home Automation, Lighting control, Central Vacuum, Security Systems, Structured Wiring, CCTV Systems and Distributed Audio

Responsible for pre-wire for sound, video and security systems in track homes serviced by CompUSA Digital LivingTrained new team members and deployed trim services depending options elected by home buyers.