Manage the team that handles all Technical Service issues for Florida Plastics and Keyser Retail.- Management of the service call process.- Management of customer issues related to service quality.- Service provider sourcing, development, and performance.- Development of technical training and support to service providers.

- Experienced in the Quality Control/Quality Assurance field.- Proficient in writing and editing existing quality procedures.- Provided in-process inspection of various assemblies and sub-assemblies to insure they are being produced in accordance with the applicable assembly blueprints and procedures.- Lead the creation and administration of Product Non-Conformance forms, as well as, the creation of packing lists for the return of discrepant product to the supplier.