Praveen Saunshi Email & Phone Number

Bengaluru, Karnataka, India

Senior Technical Delivery Engineer at Increff1. Project Management and Execution:Successfully managed and delivered projects within tight deadlines, ensuring on-time delivery andcustomer satisfaction.Collaborated with cross-functional teams, including developers, product managers, and quality assurance,to coordinate project tasks and streamline workflows.2. Client Relationship and Communication:Served as the primary point of contact for 8+ key clients, addressing their technical inquiries, resolvingissues, and maintaining strong client relationships.Conducted regular project status meetings and progress updates, ensuring clients were informed aboutproject milestones and deliverables.3.Quality Assurance and Testing:Conducted thorough testing and quality assurance measures to identify and resolve technical issues beforedeployment, minimizing post-launch defects.4. Technical Troubleshooting and Support:Provided prompt technical support to clients during implementation and post-launch phases,troubleshooting and resolving technical challenges effectively.5. Knowledge Sharing and Training:Conducted training sessions and workshops for internal teams, promoting knowledge sharing and skill development across the organization.

Bengaluru, Karnataka, India

Technical Delivery Engineer at Increff1. Project Management and Execution:Successfully managed and delivered projects within tight deadlines, ensuring on-time delivery andcustomer satisfaction.Collaborated with cross-functional teams, including developers, product managers, and quality assurance,to coordinate project tasks and streamline workflows.2. Client Relationship and Communication:Served as the primary point of contact for 8+ key clients, addressing their technical inquiries, resolvingissues, and maintaining strong client relationships.Conducted regular project status meetings and progress updates, ensuring clients were informed aboutproject milestones and deliverables.3.Quality Assurance and Testing:Conducted thorough testing and quality assurance measures to identify and resolve technical issues beforedeployment, minimizing post-launch defects.4. Technical Troubleshooting and Support:Provided prompt technical support to clients during implementation and post-launch phases,troubleshooting and resolving technical challenges effectively.5. Knowledge Sharing and Training:Conducted training sessions and workshops for internal teams, promoting knowledge sharing and skill development across the organization.

India

Technical Support Engineer at Lenovo1. Proficient in providing technical support for Lenovo laptops and PCs.2. Responsible for troubleshooting and offering solutions to commercial customers.3. Utilized MS Dynamics 365 (MSD) as a tool for managing customer details and providing solutions.4. Worked on Lenovo Technical Support sites to deliver effective solutions.

Bengaluru, Karnataka, India

1. Managed a portfolio of 150+ post-sales clients, ensuring their ongoing satisfaction and retention.2. Improved customer satisfaction rating from 85% to 95% by implementing personalized follow-up strategies and promptly resolving issues.3. Coordinated with cross-functional teams to address customer concerns and deliver solutions, resulting in a 30% reduction in resolution time.4. Developed and delivered customer training programs, empowering clients to maximize the value of their purchases and fostering long-term relationships.

Bachelor Of Engineering - Be, Mechanical Engineering, 65

Activities and Societies: Short Movies: Actively participated in the creation of short films, showcasing my creativity, teamwork.

High School Diploma, Physics, 68

Activities and Societies: Football Tournaments: Actively participated in competitive football tournaments, showcasing my passion.

Middle School Diploma, High School/Secondary Diploma Programs, 67

Activities and Societies: Sports, YogaHigh School