Co-Founder And Administrator (Talent Management And Customer Service)
CurrentWith my partner, I created the business identity, product, and plan. I recruit and coach guides and interns and manage their certifications and training. On a day-to-day basis, I organize bookings, coordinate tours and guides, track inventory, and answer questions from our local and international customers. I also regularly collaborate with various partners, such as tour, training and insurance providers. Additionally, I collect data from our tours and customers to provide useful insights into… Show more With my partner, I created the business identity, product, and plan. I recruit and coach guides and interns and manage their certifications and training. On a day-to-day basis, I organize bookings, coordinate tours and guides, track inventory, and answer questions from our local and international customers. I also regularly collaborate with various partners, such as tour, training and insurance providers. Additionally, I collect data from our tours and customers to provide useful insights into our services and customer satisfaction levels. Show less