Pranav Ramnandh Email & Phone Number

Sandton

As a dedicated Real Estate Professional at Chas Everitt, I specialize in connecting buyers with their dream homes while helping sellers maximize the value of their properties. My daily activities involve conducting property valuations and market analysis, listing and marketing properties to attract potential buyers, and guiding clients through every step of the buying or selling process. I negotiate deals to achieve the best outcomes for my clients and stay up-to-date with the latest global… Show more As a dedicated Real Estate Professional at Chas Everitt, I specialize in connecting buyers with their dream homes while helping sellers maximize the value of their properties. My daily activities involve conducting property valuations and market analysis, listing and marketing properties to attract potential buyers, and guiding clients through every step of the buying or selling process. I negotiate deals to achieve the best outcomes for my clients and stay up-to-date with the latest global real estate market trends. Additionally, I provide expert advice on property investments and Airbnb co-hosting, all while building and maintaining strong client relationships to ensure long-term success. Show less

Johannesburg, Gauteng, South Africa

Troubleshoot & Resolve ADSL, Fibre & Mobile Broadband services, Web Server and Mail related problems (This includes PHP, ASP, ASP.net, MySQL, MSSQL, IIS, Apache).Handle escalations from Exco Team.Fibre & ADSL Operations - Managed orders from initial steps until live at client premises. Reseller Support - Managed resellers with bulk orders & requestsManage Social Media, ISPA & ICASA complaints for the company.Closely work with the Network Operations Team, keeping close tabs… Show more Troubleshoot & Resolve ADSL, Fibre & Mobile Broadband services, Web Server and Mail related problems (This includes PHP, ASP, ASP.net, MySQL, MSSQL, IIS, Apache).Handle escalations from Exco Team.Fibre & ADSL Operations - Managed orders from initial steps until live at client premises. Reseller Support - Managed resellers with bulk orders & requestsManage Social Media, ISPA & ICASA complaints for the company.Closely work with the Network Operations Team, keeping close tabs on our Fibre, ADSL & Mobile Networks.Telephone / Email / Remote / Walk-in / Onsite Live Chat & WhatsApp Client Support. Show less

Johannesburg Metropolitan Area

• Managed daily call center operations.• Overlooked staff on client projects, installs on VoIP Telephony Services, Cloud Services, Connectivity Services• Developed and implemented staff training and mentoring programs. • Implemented customer quality procedures.• Dealt with customer issues in a courteous manner.• Ensured that rules of conduct were adhered to during each call.• Monitored staff calls for quality assurance purposes.• Approved time off requests and prepared… Show more • Managed daily call center operations.• Overlooked staff on client projects, installs on VoIP Telephony Services, Cloud Services, Connectivity Services• Developed and implemented staff training and mentoring programs. • Implemented customer quality procedures.• Dealt with customer issues in a courteous manner.• Ensured that rules of conduct were adhered to during each call.• Monitored staff calls for quality assurance purposes.• Approved time off requests and prepared staff schedules.• Provided initial training for each new call center project and Monitored call center activities • Prepared staff performance analysis reports• Provided support with all call center activities• Prepared budget reports and tracked call center expenditures• Interrupted call center data and developed strategies accordingly• Disciplined staff not following call center procedures on calls• Developed productivity metrics. Show less

Randburg

ADSL: 1. Create login details for the ADSL account.2. Upgrade / Downgrade ADSL package.3. Log faults with Telkom.4. Configure / Setup ADSL Routers5. Load additional bandwidth6. Locking down ports.7. Trouble Shoot queries8. Setup stats notificationWireless : iBurst , HSDPA , 3G1. Set up iBurst connections with clients2. Activating iBurst accounts3. Trouble Shoot iBurst Queries.4. Upgrade / Downgrade client’s packages5. Suspend /… Show more ADSL: 1. Create login details for the ADSL account.2. Upgrade / Downgrade ADSL package.3. Log faults with Telkom.4. Configure / Setup ADSL Routers5. Load additional bandwidth6. Locking down ports.7. Trouble Shoot queries8. Setup stats notificationWireless : iBurst , HSDPA , 3G1. Set up iBurst connections with clients2. Activating iBurst accounts3. Trouble Shoot iBurst Queries.4. Upgrade / Downgrade client’s packages5. Suspend / Re-instate clients6. Load additional bandwidth7. Usage report / Notifications8. Setup / Configure Broadband routersUncapped ADSL:1. Log faults with Internet Solutions.2. Trouble shootingDial Up:1. Create/ Setup dial up Account.2. Trouble Shoot queries. Email: 1. Setup / Configure mail account on clients pc’s / server2. Troubles shoot email errors3. Fax2email4. Bulkmail5. Setting up Mail forwards6. Creating message rules7. Spam - filtering8. Setup Mail accounts on server9. Respond on technical mails10. Setting up hosted exchange accountsDomain & Web Hosting:1. Administration2. Registering of new domains(.co.za, .com, org.za, .net, .biz, .org, .info, co.uk)3. Cancellations4. Setup hosting on Plesk Server/ Windows 2003 / 2008 / Linux5. DNS updates / changes6. Transferrals7. Mx Records8. Setup mail / hosting / ftpiShield (Linux Firewall/ DHCP Server/ Mail Server/ Proxy Server:● Trouble shooting of queries● Setup / Configure Mail accounts● DNS● Monitor / Block / Firewall Users● Repair / Check backend databases● Website filtering​​General Duties:1. Telephonic Support2. Assist with the internal office network3. Remote support clients pc's4. Testing of clients modems5. Installing hardware / software in the office6. Ordering & Booking in of stock / Transfer of stock to branches7. Manage Printers8. Managed company PBX9. Travel to client sites for installs , repairs10.Setup/Configure/Troubleshoot Google Apps, Obtained Google Appscertification. Show less

Gauteng, South Africa

Escalating of calls into overseas databasesLogging engineers in & out of siteData capturing of Government fuel, Town Talk, Ellerines , Dell, Caltex, Shell, Plascon.Fault Logging for Shell, Caltex, Metropolitan Life, First National bank, Capitec Assigning engineers to siteOrdering parts & having them delivered to site.

Education record

Education record