Pamela Rae W. Email & Phone Number

New Mexico, United States

Creating training data sets for AI models that will help improve their accuracy, fluency, coherence and/or voiceAnalyzing and improving the grammar, syntax, and sentence structure of both expert generated training data and AI model-generated text to ensure it adheres to linguistic rules and conventionsCollaborating closely with cross-functional teams.

Led content strategy for Honeydew Health, driving brand awarenessCreated marketing campaigns that successfully boosted organic traffic by 15%Resolved content gaps across different social media platforms, enhancing user engagement

Oversees customer retention efforts through email marketing campaigns and customer behavior analysisDevelops retention strategies through customer feedback and trains clients on the Grove Menus program.Build positive customer relationships through demonstrating top notch support and communication

IT Governance Department

Lead the Business Continuity and Disaster Recovery (BC & DR) Project for IT Level 3 systemsOversaw and mentored all internal writers and acted as the final editor for all communicationsResearched, wrote and edited publications for BYU-Idaho technology users (BYUI Tech Guides)Designed and wrote weekly for the IT Connect Magazine and BYUI-IT social media.

Academic Center

Conducted day-to-day administrative support, planning, scheduling and handling all incoming correspondence. Created functional document management systems and oversaw recruitment and staffing processes.

Philippines

Wrote web and blog content for the Philippines team. Employed SEO techniques for web traffic conversions.