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Prem Kumar Krishnan Email & Phone Number

Customer Success Lead @ Freshworks at Freshworks
Location: Chennai, Tamil Nadu, India 10 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Freshworks
Role
Customer Success Lead @ Freshworks
Location
Chennai, Tamil Nadu, India
Company size
1 employees

Who is Prem Kumar Krishnan? Overview

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Quick answer

Prem Kumar Krishnan is listed as Customer Success Lead @ Freshworks at Freshworks, a company with 1 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Prem Kumar Krishnan.

Prem Kumar Krishnan previously worked as Customer Success Lead at Freshworks and Sales Business Development at Global Software Resources. Prem Kumar Krishnan holds Bachelor'S Degree, Electrical And Electronics Engineering from St. Peter'S Engineering College.

Company email context

Email format at Freshworks

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Freshworks

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Profile bio

About Prem Kumar Krishnan

Prem Kumar Krishnan is a Customer Success Lead @ Freshworks at Freshworks. Colleagues describe him as "Smart, hardworking, go-getter and great team player would be how I would describe Prem. Working in the same team with Prem has enabled me to understand true salesmanship. He is helpful to his peers and just happy to share whenever he can. Prem also has a knack with the ability to motivate his peers with compassion. Prem is definitely a valuable asset to any organization."

Current workplace

Prem Kumar Krishnan's current company

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Freshworks
Freshworks
Customer Success Lead @ Freshworks
340 S, Lemon Ave #3891,, Walnut, California 91789, US
Website
freshworks.com
Employees
1
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10 roles

Prem Kumar Krishnan work experience

A career timeline built from the work history available for this profile.

Customer Success Lead

Current
Freshworks

San Mateo, California, US

Jul 2024 - Present

City Lead

Dunzo

Bengaluru East, Karnataka, IN

Sep 2021 - Jul 2023

Sales Business Development

Nimbuspost

Gurgaon, Haryana, IN

May 2021 - Jul 2021

Sales Business Development

Lalamove

Kowloon Tong, Kowloon, HK

May 2019 - Mar 2021

Operations Head

Shipmile

Hyderabad, Telangana, IN

  • Pick up Automation: Operations: Automating and setting up a process to notify about pickup's success and failures to both Shipmile and Shipmile clients.
  • Planning and Engineering for First Mile, Line haul and Last Mile operations.
  • Process and Productivity Improvement initiatives, Service Expansion planning and implementation.
  • Product Design & Development - New product development, Tooling and Fixture design, Sample development and Approval, Quality and Reliability testing, Product Costing.
Sep 2017 - Jul 2018

Operations Manager

Shipmile

Hyderabad, Telangana, IN

  • Reduced COD returned ratio from 30% to 27.2% in 3 months (500 COD shipments a day)
  • Improved delivery quality from 82% to 87% across tasks. Transitioned QA from internal quality to customer-facing quality with expanded scope to include upstream & downstream defects
  • Active facilitator for key Learning & Development program
  • Delivered 15+ small scale automation solutions through in-house automation team within 2 months
  • Lost claims and delayed shipments predictions: Data Analytics: Studying data to find outpatterns help to predict which shipment is likely to be returned or can and will be lost.
  • Automated NDR instructions: Data Analytics: Studying data to identify fake remarks and also tofind the best instruction to be given for higher delivery rates.
Mar 2017 - Aug 2017

Category Specialist

Amazon

Seattle, WA, US

  • Team: NIS
  • Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
  • Interacting and coordinating with vendors/buyers to accurately reflect the catalog for price, product details and other product-related information.
  • Provide floor assistance to team members, monitoring the daily workflow of associates and in the process providing valid resolutions to cases on the floor, reducing the turn-around time to complete tasks
  • Aided in resolving inter-departmental (US Team) conflicts providing end to end root cause analysis and proposing long term resolution, resulting in high quality product set up and process improvements
  • Doing internal Projects resulting in increase of Productivity, SLA and TAT
Apr 2012 - Feb 2015
Team & coworkers

Colleagues at Freshworks

Other employees you can reach at freshworks.com. View company contacts for 1 employees →

MM Mohammed Mohi Khan Mohammed Mohi Khan Colleague at Freshworks Denver, Colorado, United States, United States View → JW Jess Wyant Jess Wyant Colleague at Freshworks Boynton Beach, Florida, United States, United States View → SK Sandeep Kannadasan Sandeep Kannadasan Colleague at Freshworks Chennai, Tamil Nadu, India, India View → AK Atul Kumar Atul Kumar Colleague at Freshworks Lucknow, Uttar Pradesh, India, India View → WA Waqar Ali Waqar Ali Waqar Ali Waqar Ali Colleague at Freshworks Dera Ghazi Khan, Punjab, Pakistan, Pakistan View → AB Abilash Bala Abilash Bala Colleague at Freshworks Greater Chennai Area, India View → AS Anju Subramanian Anju Subramanian Colleague at Freshworks Chennai, Tamil Nadu, India, India View → DR Divyasree Rayankula Divyasree Rayankula Colleague at Freshworks Hyderabad, Telangana, India, India View → VS Venkata Sai Dwarak Venkata Sai Dwarak Colleague at Freshworks Chennai, Tamil Nadu, India, India View → EV Ethiraj Vellampalli Ethiraj Vellampalli Colleague at Freshworks Chennai, Tamil Nadu, India, India View →
1 education record

Prem Kumar Krishnan education

  • St. Peter'S Engineering College
    St. Peter'S Engineering College
    Electrical And Electronics Engineering
FAQ

Frequently asked questions about Prem Kumar Krishnan

Quick answers generated from the profile data available on this page.

What company does Prem Kumar Krishnan work for?

Prem Kumar Krishnan works for Freshworks.

What is Prem Kumar Krishnan's role at Freshworks?

Prem Kumar Krishnan is listed as Customer Success Lead @ Freshworks at Freshworks.

Where is Prem Kumar Krishnan based?

Prem Kumar Krishnan is based in Chennai, Tamil Nadu, India while working with Freshworks.

What companies has Prem Kumar Krishnan worked for?

Prem Kumar Krishnan has worked for Freshworks, Global Software Resources, Dunzo, Nimbuspost, and Lalamove.

Who are Prem Kumar Krishnan's colleagues at Freshworks?

Prem Kumar Krishnan's colleagues at Freshworks include Mohammed Mohi Khan, Jess Wyant, Sandeep Kannadasan, Atul Kumar, and Waqar Ali Waqar Ali.

How can I contact Prem Kumar Krishnan?

You can use AeroLeads to view verified contact signals for Prem Kumar Krishnan at Freshworks, including work email, phone, and LinkedIn data when available.

What schools did Prem Kumar Krishnan attend?

Prem Kumar Krishnan holds Bachelor'S Degree, Electrical And Electronics Engineering from St. Peter'S Engineering College.

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