Prem Kumar Krishnan Email & Phone Number

San Mateo, California, Us

Pleasanton, California, Us

Bengaluru East, Karnataka, In

Gurgaon, Haryana, In

Kowloon Tong, Kowloon, Hk

Singapore, Singapore, Sg

Chennai, Tamil Nadu, In

Hyderabad, Telangana, In

• Pick up Automation : Operations: Automating and setting up a process to notify about pickup's success and failures to both Shipmile and Shipmile clients.• Planning and Engineering for First Mile, Line haul and Last Mile operations.• Process and Productivity Improvement initiatives, Service Expansion planning and implementation.• Product Design & Development - New product development, Tooling and Fixture design, Sample development and Approval, Quality and Reliability testing, Product Costing.

Hyderabad, Telangana, In

• Reduced COD returned ratio from 30% to 27.2% in 3 months (500 COD shipments a day)• Improved delivery quality from 82% to 87% across tasks. Transitioned QA from internal quality to customer-facing quality with expanded scope to include upstream & downstream defects• Active facilitator for key Learning & Development program• Delivered 15+ small scale automation solutions through in-house automation team within 2 months• Lost claims and delayed shipments predictions: Data Analytics: Studying data to find outpatterns help to predict which shipment is likely to be returned or can and will be lost.• Automated NDR instructions: Data Analytics: Studying data to identify fake remarks and also tofind the best instruction to be given for higher delivery rates.• Carrier Assignment : Data Analytics: Designed carrier assignment algorithm using data frompast 2 years shipping of around 6 lakh shipments to determine the best carrier for each andevery origin and delivery pin code pair.• COD risk algorithm: Data Analytics: Designed an algorithm to measure risk of every COD ordersby determining crucial factors as delivery pin code and patterns found in user past purchasebehavior.• Client rating algorithm: Data Analytics: Designed an algorithm to know the highest and lowestprices Shipmile can offer to an client , this speeds up Sales process by 10 times.

Seattle, Wa, Us

Team: NIS• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.• Interacting and coordinating with vendors/buyers to accurately reflect the catalog for price, product details and other product-related information.• Provide floor assistance to team members, monitoring the daily workflow of associates and in the process providing valid resolutions to cases on the floor, reducing the turn-around time to complete tasks• Aided in resolving inter-departmental (US Team) conflicts providing end to end root cause analysis and proposing long term resolution, resulting in high quality product set up and process improvements • Doing internal Projects resulting in increase of Productivity, SLA and TAT• Perform audits and quality check on assigned tasks for work done by Catalogue associates and report quality metrics• Trained and mentored new associate for the processTeam: Defect Reduction• To maintain quality control/satisfaction records and constantly seeking new ways to improve the defect reduction in product catalog • To track the status of purchase orders and to follow up with suppliers on delayed shipments.• Responsible for overseeing defect reduction on retail catalog across 8 categories which includes Kitchen, Home, Lawn & Garden, Pets, Tools & Home Improvement, Sporting Goods, and Toys across North America• Co-ordinate buyer call on every week on a particular day to discuss about the business impacts and agenda from buyer’s end and team end• Analyze data and weekly/monthly trends to forecast upcoming weeks inflow and develop plans to meet the operations targets without under/over utilization.