Priyanka Raghav Email & Phone Number

India

Mumbai Area, India

End to end delivery of zonal segregation of application and providing solution for implementing it in Production environment.

Mumbai, Maharashtra, India

Experienced QA professional with 6+ professional work experience. Ensuring the code and device quality. Currently handling multiple projects as a senior QA engineerProject: Remote customer premises device management (IOT) DEC 2013-Present Brief: ACS is an IOT platform is a unified, scalable and robust device management solution enabling carriers and CSPs to automate the deployment and support of Data, VoIP and IPTV. The solution provisions and manages devices such as gateways, routers, IPTV STBs, IP Phones, mobile hotspots, dongles, storage devices and more.Responsibilities:• Defining data models for new functionalities based on TR-181 data model.• Interacting with the business team and creating test plan accordingly.• Developed data model based on TR-69 and TR-181 protocol (Broadband forum) for device management UI.• Providing L2 / L3 support for resolving production defects within SLA.• Using JMETER for performance and load testing on ACS server.• Defining profiles for different roles based on business input.Project: HP Service Manager (HPSM) DEC 2018- Present Brief: HP Service Manager is a ticketing tool that enables to work as a single organization governed by a consistent set of processes to handle service delivery and support quickly and efficiently.Responsibilities:• Creating and testing workflows and form designing for modules like Service Desk, Incident Management and Change Management, Problem Management.• Implementing mail to Ticket functionality• Creating and configuring operators as per requirement from business team• Understanding the requirements from business teams and implementing the same.• Creating HTML Template and configuring them for various phases of workflows.