Praba Karan S Email and Phone Number

Investigated and identified the root cause of customer issues and provided detailed report about the bug to the respective module developer.Explain workflows and functionality of the software to each user and guide throughout the process.Ensure clients data being accurately fetched in to software data before handover to clients.Established and maintained monitoring systems that identified and resolved system issues before customers were affected.Developed and implemented policies and procedures to ensure data integrity and security.Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.Developed a knowledge base of common customer issues and their solutions.I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief.