The Astor Hotel Built In 1863 By the British In Colonial Style,The Hotel is one the Oldest Hotels in Asia, and is a Protected State Building From the China Central Government. The Astor Has a Rich History,and is an icon in the city ,The Property is Owned By the Tianjin Government. The Hotel Contains a Museum to Celebrate The History of the Property and Many Distinguished Guests who have stayed at the Astor,Dignitaries Such as US PRESIDENT HOOVER,SUN YAT SEN, PU YI The Last Emperor,MEI LAN FENG The Great Peking Opera Artist to name a few.

Responsible For-•Managing a Inventory of more than 8000 Manual Room Keys for 2 Properties•Pre Opening Of 1688 Rooms•Snagging,FF&E and OS&E Setup•Assisting House Keeping Teams In Operations•SOP Preparation•Rooms Allocations•Assisting FOM &Site Operations Manager•Pre Arrival Formalities Of Arriving Guests•Working With Quality Manager to assure •Smooth Operations and Enhanced Guest Experience•Imparting Training to the new Joiners and refresher for Existing Staff. The Living Adventure Managed By Accor Hotels,Was a Special Project to Operate The Hospitality Services In Residential Building and Villa Compounds Throughout Qatar to Host Fans And Visiters the Food Ball World Cup (Global Sports Event Qatar -2022) The 660 Properties with Total Of 66800 Rooms were Serviced by 12589 Team Members From 77 Nationalities,The Living Adventure was the First Project Of Its Kind In The World.

Pre Opening Hotel

The Astor Hotel 1863,A Luxury Collection Hotel Tianjin China has exposed me to the Astor legendary service and has taught me to seek perfection and excellency in everything that I do.

Over 2years,4months of experience at the following venues; welcome guests upon their arrival and assign rooms, perform all check in and check out task, provide information,inter department coordination, perform cashier Tasks, manage online and phone Reservations,mail, package, message telephone handling,etc..

Analyze all Guest Requirements and Prepare plans resolve customer care related issues and satisfy Guests.

Over 4.5 years of experience at the following venues: All day Dining Restaurant Service,Speciality Restaurant Service Club lounge Service,Butler Service, Club Floor Front Desk Operations.

Skill Certification Training Program