Prabakaran M Email & Phone Number

Having 2.8 Years of experience in production support analyst.Good Experience on Service Now,,SQL(ms sql server, oracle,my SQL),Jira,linux,Unix,MS Office.,Product Management,PUTTY,Autosys,WINSCP,ITRS GENEOS Experience in optimizing performance tuning of SQL queries.As a application Support Analyst, I contribute to maintaining and creating insightful reports, working within strict SLAs to align customer service with company objectives.With a background in computer science and Engineering.Below are the responsibilities that I am taking care:Analyze, maintain and create reports.• Provide solutions to customers or pass their case to the relevant team• Resolve issues in real-time where possible• Manage escalations and advise our teams on customer issues• Update cases in our customer databaseCommunicate case progress to customersMeet or exceed individual and company targets• Escalating/engaging with Technical Support, development and service delivery management teams as required.• Creating and maintaining detailed service support documentation relevant to the customer applications where requiredBe responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customers• Proactively work closely with other support and development teams within Leidos• Identification of continual service improvement initiatives as part of application support teamWork on Incident Problem and Service request Work on Incident, Problem and Service request tickets resolution.• Experience of using any service desk system, preferably ServiceNow.• Execute routine system jobs and processes to support the BAU operation of IT systems.• Contribute and implement continuous improvements to the function.Work closely with other IT functions like ServiceDesk, Infrastructure, DBAs, Network Security on ITapplication support issues. • Performing basic operations related to system administration of the application.• Querying the application databases and perform initial level data analysis.Professional Skills:Service NowSQL(ms sql server, oracle,my SQL)Jira• linux• Unix• MS Office.Product Management PUTTY AutosysWINSCP ITRS GENEOS

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  Anna University Chennai

  First Class