Managing a 15 membered team and processing more complex transactions and producing outputs alongside: • Built strong relationships with customers through positive attitude and attentive response.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Established open and professional relationships with team members to achieve quick resolutions for various issues.• Conducted training and mentored team members to promote productivity and commitment to friendly service.• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.• Account Reconciliations - Approvals / Quality Audits for High Risk Reconciliations.• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.• Held Daily / Weekly team meetings to inform team members on company news and updates.

• Spearheaded a team of 23 members and worked on month end closure, reconciliation, expenses analysis and related to General accounting• Analyzed reporting activities with the management that includes preparation of deliverables reports on daily basis, Process control reports, planned & assigned the responsibilities to the team• Motivated team members and provided trainings and set team goals & their deadlines and inspired team with an open communication culture• Implemented new systems, tools to execute the process successfully and recognized as a worthy performer and accomplished them with rewards & encouraged creativity and risk taking• Ensured to provide accurate information to senior manager about the issues and prioritized to complete the important task first and in proper manner• Enhanced product quality, customer communications & staff cooperation and promoted equal opportunities in the office

• Developed and prepared daily, weekly and month end closing activities for the respective businesses and have strong exposure in General Ledger Process• Allocated jobs to the team members and received approvals for the work assigned• Reported the activity status with supervisors and the clients on a daily basis and performed reconciliation of balance sheet accounts every month• Interacted with the clients regarding the queries related to activities and supported them on the same and controlled the weekly calls of the clients to discuss on the performance• Provided process training to the new joinee and cross trained the existing team members• Facilitated the team members to resolve the queries and took responsibility for dashboard preparation, assisted supervisors in SOX report preparations and functioned on Adhocs on request of clients