As Group Head of Technical Platforms, responsible in representing the organizations under the group for the customers, setup and manage the Platforms, COE, IV&V Services, P&L for the department.(C2O) Conception to Operations - Logistics Platform, Content Management System with AI, CDN, Product Catalogue and Campaign Management integrated to SuiteCRM using LAAMP - Linux, Apache, Angular, MySQL & PHP.Architect the mobile app for MarTech. PMS and MFRS16 – Malaysian Financial Reporting Standard application for Financial Auditing.ITSM, Analytics, Chatbot with ChatGPT / Google Dialog Flow with Generative AI, Network Operations Center for Alarms and Asset Management on the OTRS \ OTOBO Platform with Geo Location using Flutter, Python, Perl, Maria DB with BOT – Build Operate and Transfer.Integrate and Architect API Management & Gateway combining KONG & FUSIO which is stable, secure, and compliant with company standards and practices.Integration to Government Applications, Payment and Mobile Apps built on complete Azure cloud based platform using Microsoft Dynamics CRM and PowerBI for reports.Implemented nationwide roll outs for YES telecommunications for LTE and WiMAX with new BSS/OSS system, mobile devices, VOIP products, IOT products, ecommerce applications, payment gateways and mobile apps.Commercial Market Rollout for Customer Acquisition (SugarCRM / SuiteCRM), Billing (Oracle CC&B), Integration to SP Power and Payments and Open Electricity Market Rollout – nationwide launch in Singapore.Built Robotic Automation Engineering Platform – STEP®, and. ROPE® integrating Robotics and Test Automation in the same platform with Functional, Mobile, Performance, Security along with AI and ML under one platform which can be scaled up (BOTs) based on demand.Providing thought leadership in managing the account, building competency and delivery organization.

In the Span of 7+ years, have worked across the domains such as Telecommunications, Banking, Insurance, Education, SCM, Transportation across locations - London & Cardiff - UK, Singapore, Malaysia - S.E. Asia, Chennai - IndiaKey Roles & Responsibilities include - • As AVP & Head of Department, responsible in representing the company to the customers, setup and manage the COE, IV&V Services, P&L for the department.- Implemented nationwide roll outs for YES telecommunications for LTE and WiMAX with new BSS/OSS system, mobile devices, VOIP products, IOT products, ecommerce applications, payment gateways and mobile apps.- Rollout the Education Platform (VLE) on Chromebooks connected to the WiMAX, LTE & VSAT networks for 10,000 schools across Malaysia for MOE (Ministry of Education).- Cloud based Mobile and Applications implementations for SIA, Singapore and KLIA, Malaysia• Design & Develop the cloud based Engineering Platform – STEP®, integrating BDD, Functional, Mobile, Performance, Security and management tools under one platform which integrates with DevOps model.• Providing thought leadership in managing the account, building competency and delivery organization.• Oversee Strategy, Pre Sales, Mergers and Acquisitions, Client relationships and Delivery operations.• Drive the organizations “Zero Defect Leakage” program with the accurate automation coverage quantification.• Defining metrics, KPI’s & SLA’ for the engineering services.• Prepared & implemented the plan, estimation, risk analysis, and script design.• Identifying project risks, risk probability & impacts and developing contingency plans accordingly.• Performing project reviews on consistent basis to ensure project delivery on time and budget, working with engagement management team to drive growth, quality and customer satisfaction.• Reporting through agreed lines with status reports & stage assessments to the executive management.

• Reported to Vice President – Quality Assurance.• Reviewed, planned & part of implementation for re-engineering process.• Coordinated with Customers (Credit Suisse & Deutsche Bank) and Management for the weekly updates.• Prepared the Plans for the Yearly release – T24 (2012) and define the Update release process and procedure.• User Acceptance for the T24 Product Release for the year 2011.• Managed the diversified team for executing the regression in QTP and SEAT.• Review the Documentation and Strategies for the T24 Internet and Mobile Banking.• Preparation of Assurance Clearance Certificate and Release Management Process for the Weekly Release.

In the Span of 5 years, have worked across the domains such as Insurance, Banking, SCM, Government, Real Estate Management across locations - New York & Wyoming - USA, Chennai & Gurgaon - India.• Lead the team for the project based on the GENIUS (Insurance product) for the client – ACE TEMPEST RE.• Deputed to Wyoming and New York, USA to study existing IBM – AS 400 system and prepare the TRS.• Prepared the Automation Framework using different tools QTP 9.5 & Rational Robot Automated the use cases which has reduced the regression efforts by 30 percent.• Prepared the Strategy and the Clearance Certificate Report for the project.• Understand the Business requirements and prepared the Business Scenarios and data.• Utilized the tools such as VSTFS, Merant Tracker, Clear Quest and Bugzilla• Active participation in reviews, defect triages, weekly walkthroughs and status meetings.• Ensure high quality and accuracy is maintained in the releases.

• Design and developed the approach for the automation and performance engineering.• Active participation in reviews, weekly walkthroughs and status meetings.• Automated the use cases using the Winrunner.• Conducted the Triage meetings.