Prabir Ganguly Email & Phone Number

Abu Dhabi, United Arab Emirates

• Successfully delivered ancillary products and optimized processes in the Passenger Service System (PSS), resulting in improved customer experience and increased revenue across all touchpoints.• Implemented the Fare Logix platform for merchandising and NDC, enabling more efficient and personalized sales strategies.• Facilitated the sale of AXA Travel Insurance through Etihad's direct channels, expanding revenue streams and enhancing customer offerings.• Led the implementation of upgrade capabilities and Neighbour Free Seats using Plus grade technology, enhancing customer satisfaction and generating additional revenue.• Implemented dynamic pricing for seats and upgrades using machine learning algorithms, resulting in optimized pricing strategies and increased revenue.• Successfully implemented a virtual interline solution with EasyJet using the Dohop technology platform, expanding Etihad's network and improving connectivity options for customers.• Collaborated closely with external and internal stakeholders, including channel partners, to identify, articulate, and implement process improvements for ancillary services with minimal disruption.• Maintained clear and effective communication with stakeholders, ensuring a shared understanding of project objectives and progress.

United Arab Emirates

• Successfully managed the end-to-end development and delivery of Expo2020 tickets for Etihad Airways passengers, utilizing in-house development and quality resources.• Played a key role in the Request for Proposal (RFP) process, identifying partner capability matrix for automating Etihad supported TMC platform and Group booking sales platform for travel agents.• Led the identification and assessment of partners for the Etihad Inflight Retail Platform, resulting in the implementation of innovative solutions to enhance the passenger experience.• Spearheaded the implementation of Neighbor Free seats and Dynamic auction for upgrades, leveraging Sabre and Plus grade technology to optimize revenue and customer satisfaction.• Supported various ancillary benchmarking studies and successfully delivered projects from inception to completion, ensuring the achievement of project objectives and desired outcomes.• Maintained clear and concise documentation throughout the project lifecycle, facilitating effective communication and knowledge transfer among team members.• Collaborated with cross-functional teams to ensure seamless integration and alignment of solutions with business requirements and objectives.• Diligently proofread all project deliverables and communications, ensuring accuracy, professionalism, and error-free presentation.

Bangalore

• Led a cross-functional team in supporting a leading Middle Eastern carrier's digital program, driving improvements in online penetration and connectivity through the delivery of multiple product features, including air and rail integration.• Successfully spearheaded the development and launch of a brand new B2B booking engine platform for corporate travelers and small to medium-sized channel partners, resulting in increased efficiency and customer satisfaction.• Implemented enhanced shopping capabilities for itinerary pricing, improving the user experience and increasing conversion rates.• Led the implementation of online travel insurance, expanding the range of services offered to customers and generating additional revenue streams.• Successfully supported Sabre with the migration of a large internet booking engine for Virgin Australia and Aero Mexico, ensuring a seamless transition and minimal disruption to operations.• Managed and supported globally distributed teams, implementing world-class Agile development practices to improve collaboration, efficiency, and product quality.• Maintained clear and consistent communication with stakeholders, ensuring alignment and understanding of project goals and deliverables.• Diligently proofread all documentation and materials, ensuring accuracy and professionalism in all communications.

Bangalore, Singapore

• Developed and executed the flights and fulfillment product roadmap for APAC markets, including Singapore, Hong Kong, Australia, and India, resulting in increased market share and revenue growth.• Collaborated with cross-functional teams to support and enhance the dynamic packaging product, ensuring seamless integration and improved user experience.• Conducted market research and analysis to identify customer needs and preferences, informing product development and strategy.• Led the successful launch of new features and enhancements, driving customer engagement and satisfaction.• Maintained clear and effective communication with stakeholders, providing regular updates on product performance and roadmap progress.• Ensured consistency and clarity in all product communications, avoiding technical jargon and industry-specific terms.• Diligently proofread all product documentation and materials, ensuring accuracy and professionalism.• Consistently met project milestones and objectives, contributing to the overall success of the company in the APAC region.

• Delivered several software development initiatives on Sabre community product platform. • Implemented Secure Flight passenger validation as Transport and Security Administration Mandate. • Implemented Travel Bank (Sabre proprietary soft credit system) for Kingfisher Airline to improve the guest experience. • Implemented number of innovative secure payments services such as 3D secure, installment payments etc. • Delivered several internet booking engine features on Sabre community platform • Managed testing service for quality assurance Achievement• Received Sabre Airlines Solution Champion award

India

• Successfully introduced the Abacus Distribution System in the Eastern India market, driving increased efficiency and productivity in the travel agency industry.• Managed and nurtured relationships with travel agencies, resulting in a high conversion rate and increased customer satisfaction.• Pioneered the implementation of IATA BSP ticketing in the travel agency market, streamlining ticketing processes and improving revenue generation.• Achieved a 15% increase in market share within three years of the market rollout, through strategic planning and effective sales strategies.• Maintained consistent and clear communication with stakeholders, ensuring a thorough understanding of the Abacus Distribution System and its benefits.• Avoided industry-specific jargon, making information easily accessible and understandable to all stakeholders.• Proofread all official documentation and materials, ensuring accuracy and professionalism in all communications.• Consistently met milestones and objectives, contributing to the overall success and growth of Abacus Distribution System in the Eastern India market.

Eastern India

• Improved 20 pct additional revenue by introducing new route via Singapore in collaboration with Royal Brunei Airlines effecting a special prorate agreement.• Introduced new Revenue Channel for the GSA by offering Cathay Pacific Cargo from Eastern India in 1999.• Cathay Cargo has posted more than 100 percent YoY year on year revenue growth for three consecutive years in a row.

Mangement Of Business Adminstration., Business Administration, Management And Operations

Activities and Societies: Business Analysis Forum.Completed MBA from Institute of Chartered Financial Accountant of India (ICFAI).

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Education record