IT Asset Management - Roles & Responsibilities: • Managed and tracked the lifecycle of IT assets, including hardware, software licenses and peripherals, ensuring accurate inventory records and cost-effective utilization. • Developed and implemented comprehensive asset management policies, workflows and procedures, streamlining the tracking process and improving asset visibility across the organization.• Conducted regular audits and reconciliations to identify discrepancies and minimize risk, resulting reduction in asset loss and improved compliance and maintained SLA.• Created and maintained CI's & CI relationships in CMDB and ensured up to date data.• Performed regular License compliance audit. Managed the IT software renewal lifecycle, tracking license & contract renewal forecasts.• Periodically assist in research and recommendation of software for new business requirements.• Collaborated with procurement and vendor management teams to negotiate favorable pricing and terms for IT asset purchases, resulting in cost savings.• Prepared EOL asset list for disposal. Wiped data and prepared write-off forms and disposed assets to authorized vendor and updated CMDB.• Negotiated and optimized IT vendor contracts, resulting in a 20% reduction in procurement costs and a 15% increase in service quality.

• Procured hardware assets and allocation. Facilitated maintenance and support renewals, ensure they are managed in an effective and timely manner.• Managed Inventory of around 15000+ hardware assets in CMDB & prepared reports for billing purpose.• Negotiated and managed IT vendor relationships and contracts from procurement to disposal.• Led the response to audit of IT hardware. Refreshed EOL assets and disposal of assets.• During the Covid -19 duration, handled the additional 500+ laptop requirement effectively with special effort as users are in the situation to work from home and coordinated for rental assets procurement & quick deployment to avoid the business impact in the banking operations.

IT Service Desk - Roles & Responsibilities: • Responded to 50+ IT support incidents/requests daily over the phone, via email and in person.• Managed the tickets raising by end users and assigning the tickets to concern team. Recorded events and problems and their resolution in ticket logs. Updated the status to customer periodically.• Followed up with teams and ensured the issues get addressed and resolved within SLA.• Directed unresolved issues to the next level of support personnel.• Identified and suggest possible improvements on procedures.• Generated weekly/monthly reports to customers for analyzing the Service Desk performance.• Analyzed gaps and spearheaded process improvement ideas to minimize the error and process time, by 50%. Increased Customer Satisfaction score by 30% in 3 months.IT Asset Management - Roles & Responsibilities:• Coordinated for IT Asset procurements, prepared projected asset count to be procured and got business approvals and placing order and followed up with vendor for quick/on time delivery.• Allocated assets and updated CMDB and inventory management of 1 Lakh+ assets.• Performed periodic audits and ensured the up to date data in CMDB.• Recovered assets from users while relieving and cost saving by 10% by recovering the inactive machines.