Prabhakar Kumar Email & Phone Number

·        Joined Presto as Team Leader where we have handled Service Departments for all Over India along with Exports Complaints.·        Leading team for recovery The bettor list(Pending Payments)·        Collaboratively working with  Production and Logistics Team.·        Handling 18 Service Engineer Team for Service Support and their Queries.·        1 Year Handling Audit process as well for all Sales and services Process and Provide Improvement Ideas upon founding audit errors.·        Finally Promoted as Service Manager in Service Departments.Working in Tata Business Services ltd as Quality Analyst since August 2013   ·        Currently taking care of Front END EBS 12777 Process. ·        Responsible for Maintaining the Quality internal and External for both Front End and Backend  ·        Ensure daily team meet in order to understand team requirements.·        Maintain daily KRAs. ·        Arrange quality session for the BQ agents for improving process quality.·        Handling client escalations.·        Daily Briefing conduction about New updates and required improvement ·        Daily Feedback for BQ agents along with announcement of better performer in order to motivate them to perform better.

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  Little Flower High School

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