Prabhakar Kumar Email & Phone Number

Delhi, India

Collaborate with cross-functional teams to ensure alignment and effective communication.Develop and implement delivery processes, procedures, and policies to ensure the timely and efficient delivery of products and services in accordance with the project planManage performance of all contracted services by securing acceptance and approval of deliverables from project stakeholdersEnsured timely solution delivery adhered to preset SLA to achieve 100% client satisfactionPlanning and designing the program and proactively monitoring its progress, resolving issues and initiating corrective actionResponsible for Release Management, Change Request Management, Effort & Cost estimation, Implementation, risk management, and escalation of issues.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Manage the budget for the delivery department and ensure adherence to budgetary constraints.

Patna, Bihar, India

Facilitated all activities of project management right from inception till closureSupported Ease of Doing Business and Start-up Ranking FrameworkLiaised with government stakeholders to discuss current problems and recommended actionable short-term & long-term solutionsDefined and implemented innovative methods for aggregating, storing, reporting and presenting information in a useful manner for analysis & decision-making processesIdentified and removed major bottlenecks in information exchange including technical, cost, security and human resource constraintsManaged performance of all contracted services within the ICT Solutions scopeEnsured timely solution delivery as per the SRS and FRS; adhered to preset SLA to achieve 100% client satisfactionParticipated in Client Requirement Gathering, Solution Architecture, Release Management, CMMI Documentation, Change Request Management – Functional Point Analysis, Effort & Cost estimation, Implementation Managed human & other resources deployed in the project

Patna Area, India

Led the teams of 6 different circles for the pilot phase at PAN India level during the Go-Live of 4000 Branch Offices of the Department of Post with RSI Solution; spearheaded circle-level implementation of the Rural System Integration (RICT) Project of DOP (Department of Post)Successfully completed POC (Proof of Concept) for DOP RSI Solution at Alwar Division of Rajasthan CircleImplemented RSI solution designed by Infosys Ltd. at 123 branches in Mandya, Karnataka as identified by DOP for Pilot RolloutFacilitated SLA monitoring of RICT hardware vendor and RSI’s scopeIntroduced new quality-driven training programs for DOP officials in conjunction with DOP officials; completed training for around 150 DOP System Admin for RSI SolutionOverlooked all human resources deployed across the circle at different divisions of DOPMapped project requirements; translated the requirement into functional specifications; managed development & implementation processes in line with pre-set SLA & SOPsCoordinated with Development Team to resolve application-related issuesEnsured proper sign-off from DOP after successful training and rollout, respectively

Patna, Bihar, India

Analyzing project requirements and developing project plans and schedulesProviding guidance and expertise on project management methodologies and best practicesConducting risk assessments and developing risk mitigation strategiesMonitoring project progress and ensuring that project milestones are metDeveloping and implementing project management tools and processesProviding support and guidance to project team membersCommunicating project progress and status to clients and stakeholdersConducting project evaluations and identifying areas for improvement

Bihar, India

Overlooked all operations and state-level progress of the project by effectively coordinating with a team of consultants deputed to different districts across IndiaEstablished a communication strategy to the State Higher Authority (State Govt. Officials) related to project progress and requirementsManaged Input (NPR Tiff Images) availability and distribution at district Work stations (Charge Center) for the project through the Directorate of Census Operation, BiharAnalysed and removed technical issues by providing advanced technical solutions

Lucknow

Manage the entire IT operation.

Vellore

Web development