A competent professional with over 4.5 years of experience in Service Delivery, Project Management and Application Infrastructure. Presently associated with CMS Info systems Pvt. Ltd, Delhi as Project Manager – Services. Deft in managing complete project activities ensuring timely deliveries as per defined timelines and quality standards. Keen planner with strong skills in client relationship management with proven success of managing large scale projects. Proficient in Infrastructure Management, Help Desk Management, meeting SLA, Planning, Resource Allocation, Scheduling & Manpower handling and recruiting resources for IT Infrastructure support. A creative thinker with a proven ability to implement high end solutions, troubleshoot and resolve issues in a professional manner. Expertise in modern concepts of end-to-end program planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to international guidelines and norms.

Here my major responsibility to attend the escalated technical issues of clients. Specially for banking sector and short term projects.

Worked on HCL, Compaq Servers with novell netware 4.2 for banking supportWorked on installation, building, and upgrading, troubleshooting, and repairing hardware for servers, workstations, and desktop machines.Troubleshooting of various nodes, hardware, and printer related queries.Installing and troubleshooting HP LaserJet, DeskJet, and DMP Printers, passbook printersResponsible for maintenance and troubleshooting of computers & peripherals at the Client locations.Responsible for maintenance and administration of Computers, UPS, Printers, Windows for Workgroup at various customers places.Installed and maintained various software's, multimedia kits, Fax modem cards, External modems, scanners, and Standalone systems.Trouble shooting end user problems on day to day basisAssembling of personal computers for home users and small offices.Win NT server installation with Workstations.Cabling and manageable switch installation at OLIVE.Project:Bank of IndiaWorked on HCL, Compaq Servers with Novell NetWare 4.2 for banking supportWorked on installation, building, and upgrading, troubleshooting, and repairing hardware for servers, workstations, and desktop machines.Troubleshooting of various nodes, hardware, and printer related queries.Installing and troubleshooting HP LaserJet, DeskJet, and DMP Printers, passbook printersResponsible for maintenance and troubleshooting of computers & peripherals at the Client locations.Responsible for maintenance and administration of Computers, UPS, Printers, Windows for Workgroup at various customers places.