➢ Receive inbound and/or place outbound calls (US Client).➢ Provide accurate and timely responses for inquiries coming through email and live chat support channels.➢ Perform data and research functions.➢ Provide support through known basic troubleshooting techniques.➢ Manage and resolve customer complaints.➢ Identify and escalate priority issues.➢ Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.➢ Strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.➢ Meet and exceed client mandated KPI's (Key Performance Indicators).➢ Ensure consistent performance based on a continuous improvement model.

➢ Communicate with target audiences and build and develop customer relationships.➢ Monitoring and managing social media.➢ Develop relationships with key stakeholders, both internal and external.➢ Play the role of expands the business of company via knowing the client requirement.

➢ Organize and maintain personnel records.➢ Update internal databases (e.g. record sick or maternity leave)➢ Design and implement office policies by establishing standards and procedures; measuring results against standards and make necessary adjustments.➢ Perform other projects and duties as assigned.➢ Maintain organizational structure and culture that promotes excellent communication and performance.➢ Visit hospitals, mortuaries to meet Sight Life field staff and better understand ground level issues.